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Director of Rooms | Hotel Genevieve

3 months ago

Louisville, United States Hotel Genevieve Full time
Job DescriptionJob Description

About Us

In 2006 Bunkhouse was created to oversee a growing portfolio of hotels and Jo’s Coffee locations. Bunkhouse has a reputation for building memorable experiences that offer more than just a good nights sleep and a great cup of coffee. Passion for design, tireless attention to detail and commitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us. Our work is rooted in the communities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do.

Responsibilities

  • Serve as an example for staff by adhering to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
  • Perform personnel actions such as hiring and firing staff, consulting with other managers and HR as necessary
  • Serve as lead administrator at the property level, with duties including payroll, accounts payable, purchasing, inventory, Worker’s Compensation Claims and guest injury claims, and more
  • Demonstrate a working understanding of labor cost control through effective scheduling and proactive management
  • Support Front Office as necessary, including response to overnight calls
  • Develop departmental objectives, budgets, policies, procedures, and strategies
  • Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
  • Train and supervise staff, including holding staff accountable for performance through regular evaluations
  • Implement inventory standards and procedures to consistently conduct an accurate inventory
  • Ensure adequate department manager training including injury and incident reports, labor cost and scheduling as it relates to their role
  • Meet with sales representatives in order to negotiate prices and order supplies
  • Assist all departments with equipment and supply ordering
  • Ensure each head of department resolves customer complaints effectively and efficiently, per hotel policies and assist as necessary
  • Assist in development and implementation of special projects
  • Maintain thorough understanding of Property Management System
  • Ensure guests receive indulgent service by upholding product knowledge and service standards
  • Ensure open lines of communication with staff, all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
  • Keep abreast of safety and emergency procedures and OSHA requirements
  • Promote and encourage guest name recognition
  • Maintain current knowledge of property services and amenities
  • Maintain a high level of cleanliness and safety in the work area
  • Ensure that all equipment is maintained in good, safe working condition
  • Maintain an increased awareness of safety issues throughout the property
  • Attend relevant meetings

Qualifications

  • Passion for hospitality
  • Experience and interest in developing staff
  • Attention to detail
  • Excellent verbal, written, and graphic communication and interpersonal skills
  • Strong organizational skills
  • Flexibility to work evenings, weekends, and holidays as required

Education and Experience Requirements

  • Three (3) years related experience in hospitality or service industry
  • Bachelor’s degree preferred
  • High School diploma or general education degree (GED).

Policy and Service Responsibility

  • Must adhere to all hotel/company loss prevention guidelines

Physical Requirements

  • Able to perform the essential functions consistent safely and successfully with the ADA, FMLA, and other federal , state and local standards, including meeting quality standards
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards
  • Must be able to lift and carry up to 25 lbs
  • Must be able to sit, stand, and squat frequently

We are an Equal Opportunity Employer. All employment decisions are to be made without regard to race, color, age, sex, gender, sexual orientation, gender identity or expression, pregnancy, religion, creed, marital status, transgender status, partnership status, familial status, national origin/ancestry, alienage or citizenship status, mental or physical disability or medical condition, handicap, military status, veteran’s status, genetic information, unemployment status, status as a victim of domestic violence, status as a victim of sex offenses or stalking, employment status, sexual or reproductive health decisions, your height or weight, hair (per the “CROWN” act), or any other status protected by federal, state, or local law (“Protected Characteristics”).

The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions