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Commercial Lines Customer Service Representative

4 months ago

Duluth, United States Reliable Insurance Agency Full time
Job DescriptionJob DescriptionSalary:

Purpose of Job:

  • To provide additional support to commercial lines clients by supporting commercial lines teams in daily tasks and policy processing.
  • To provide prompt, efficient, high quality service to all RIA clients


Responsibilities:

  • Certificates of insurance/evidence of property documents
  • Processing/preparing auto ID cards
  • MVRs
  • Login to carrier sites daily to download and distribute policy/billing documents
  • Processing commercial lines account manager documents when available to do so
  • Cancellations/Reinstatements
  • Preparing policy books
  • Carrier follow ups
  • Further career development through continuing education and obtaining designations


Job Qualifications:

  • Advanced computer skills
  • Self-Motivation
  • Ability to work in a team environment
  • Ability to work extra hours during heavy workloads
  • Accessibility after normal business hours
  • Willingness to take direction from fellow colleagues
  • Professional customer service telephone skills
  • Exceptional communication and time management skills
  • Ability to multitask
  • Willingness to work at all locations


Performance Measurements:

  • Semi-annual performance reviews will be conducted which entail, but are not limited to, new business production, processing efficiencies, workload management and account retention.


Benefits:

  • 401k Match
  • Profit Sharing
  • Section 125 - Daycare, Health, Dental & Vision
  • 35 Hour Work Week
  • Vacation
  • PTO
  • 7 Paid Holidays & Birthday off
  • HSA Health Insurance - 100% of Employee Paid
  • $50,000 Life Insurance - option to purchase additional coverage on employee, spouse & dependents at your cost
  • Licensing & CE Scheduled & Paid by Agency
  • Group Long Term Disability - at your cost
  • Group Dental - at your cost
  • Group Vision - at your cost
  • Aflac Benefits - at your cost
  • LegalShield - Shared cost