Customer Service Representative

3 months ago

Duluth, United States Taylor Corporation Full time

Come Work with Us

Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Ready to build a career? It's time to look at Taylor.

Your Opportunity: Taylor Print & Visual Impressions, a division of Taylor Corporation, is looking for a Customer Service Representative to join their team in Duluth, GA The Customer Service Representative is responsible for being the single point of contact for sales representatives, account managers and customers for a variety of customer related issues.This includes providing information in response to requests, effectively resolving inquiries in a timely manner and working with sales, the operation center teams, and vendors to ensure customer retention and satisfaction.

Your Responsibilities:

  • Act as a dedicated (but not exclusive) CSR for every account or assigned Sales Representative or Account Manager

  • Anticipate internal and external customers' needs whenever possible and respond quickly and accurately

  • Document and maintain SOP's as needed for accounts including processes between customer and operation center

  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience

  • Assist Sales in understanding details of products, pricing and processes

  • Accurately translate and communicate customer project requirements to multiple production facilities for the purpose of providing pricing to the customer and to facilitate timely production of the end product

  • Receive complaints via phone from the sales representatives and/or customers and document details in operating system

  • Monitor inventory levels and issue purchase orders as necessary to ensure product availability for customers

  • Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers

  • Represent the company and its products in a courteous and professional manner

  • Partner with sales representatives to build sustainable relationships of trust through open and interactive communication

  • Provide back-up territory coverage (via phone) in the Sales Representatives' absence

You Must Have:

  • High school degree or GED (general education degree)

  • 4+ years of previous customer service or customer support experience

  • Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences

  • Effective verbal communication skills and the ability to effectively present information one-on-one and in small group situations to customers, clients and other employees of the organization in person or via phone

  • Effective time management skills and the ability to manage multiple tasks and prioritize tasks

  • Ability to perform basic mathematical calculations

  • Proficient computer skills to include Microsoft PowerPoint, Excel, Word, and Outlook

We Would Prefer:

  • Excellent problem solving, follow-up, and organizational skills

  • In-depth knowledge of company product and services: direct mail and digital print knowledge would be helpful

  • Knowledge of commonly-used concepts, practices, and procedures within the field of customer service such as estimating, order processing, order editing, outside vendor (mill) relations


About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

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