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Customer Service Representative
2 months ago
About this Position
The Customer Service Representative 1 works in the Client Services department delivering exceptional customer service to Primerica term life policyholders and agents. The candidate addresses verbal and written inquiries pertaining to term life insurance policies, assisting clients with questions regarding billing, policy coverage, underwriting, or contract changes. In addition, the candidate will identify concerns, ask appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly. The Representative will perform corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary. Recognizes priority situations and understands when to notify appropriate parties.
Responsibilities & Qualifications
Schedule: 40 hours per week working Monday-Friday. Shifts are the following schedules:
8:00am - 5:00pm
8:15am - 5:15pm
8:30am - 5:30pm
9:00am - 6:00pm
Qualifications, Skills and Abilities:
1 year of call center customer service experience preferred
Minimum high school diploma or GED
Previous insurance or financial services experience is a plus
Excellent PC skills
Intermediate skills in Microsoft Word
Excellent verbal and written communication skills
Excellent customer service skills
Attention to detail
Ability to maintain knowledge of company's products and procedures
Ability to communicate professionally with irate customers
Salary: $27,000-28,000
Additional information:
The Customer Service Representative 1 position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to
FLSA status: This position is exempt (not eligible for overtime): No
Our Benefits:
Day one health, dental, and vision insurance
401(k) Plan with competitive employer match
Vacation, sick, holiday and volunteer time off
Life and disability insurance
Flexible Savings Account & Health Savings Account
Professional development
Tuition reimbursement
Company-sponsored social and philanthropy events
Primerica is an Equal Opportunity Employer and provides equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
