Customer Service Representative

4 months ago


Duluth, United States US Auto Sales Full time

**Customer Service Representative**

1855 Satellite Blvd, Duluth, GA 30097, USA Req #142 Tuesday, September 7, 2021 **Position Summary**

The Customer Service Representative is responsible for providing high quality customer service to US Auto Servicing consumers. A successful candidate is outgoing and dedicated to ensuring the customer has a great onboarding experience with USAuto Sales.

* Makes regular outbound calls to customers to welcome them to the USAuto family and start them on the right path to ownership within the first 75 days.

* Ensures customer and account information in the Dealer Management System is accurate as per the contractual agreement.

* Verifies customer's contact information to ensure future correspondence reaches the customer in a timely manner.

* Handles all inbound and outbound calls related to early stage past due payments.

* Processes payments, due date changes and amendments for applicable customers.

* Utilizes multiple methods of communication, such as email, telephone calls, and mailings to follow up with customers regarding their accounts.

* Follows all established policies and procedures within the Account Services department to ensure compliance adherence.

* Maintains a balance between company policy and customer benefit in making decisions.

* Escalates complex cases to supervisor for resolution while taking accountability of conclusion within scope.

* Serves as a resource/subject matter expert and may provide training to team members.

* Achieves required score on department an FDCPA test.

* Performs other duties as assigned.

**Qualifications**

**Required**

* High School Diploma/GED

* 1-2 years of customer service experience

* 1-2 years of sales representative experience

* Computer literacy to include Data Entry, Microsoft Word, Excel, & Outlook

* Exceptional verbal and written communication skills

**Preferred**

* Some college coursework

* 1 year of call center, collections, and/or Buy Here Pay Here experience

***We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age or disability. We are committed to a drug-free workplace. All qualified applicants are subject to a drug screening prior to employment.***

**Other details**

* Job Family Servicing

* Job Function Individual Contributor

* Pay Type Hourly



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