Customer Service Representative
4 months ago
**Customer Service Representative**
1855 Satellite Blvd, Duluth, GA 30097, USA Req #142 Tuesday, September 7, 2021 **Position Summary**
The Customer Service Representative is responsible for providing high quality customer service to US Auto Servicing consumers. A successful candidate is outgoing and dedicated to ensuring the customer has a great onboarding experience with USAuto Sales.
* Makes regular outbound calls to customers to welcome them to the USAuto family and start them on the right path to ownership within the first 75 days.
* Ensures customer and account information in the Dealer Management System is accurate as per the contractual agreement.
* Verifies customer's contact information to ensure future correspondence reaches the customer in a timely manner.
* Handles all inbound and outbound calls related to early stage past due payments.
* Processes payments, due date changes and amendments for applicable customers.
* Utilizes multiple methods of communication, such as email, telephone calls, and mailings to follow up with customers regarding their accounts.
* Follows all established policies and procedures within the Account Services department to ensure compliance adherence.
* Maintains a balance between company policy and customer benefit in making decisions.
* Escalates complex cases to supervisor for resolution while taking accountability of conclusion within scope.
* Serves as a resource/subject matter expert and may provide training to team members.
* Achieves required score on department an FDCPA test.
* Performs other duties as assigned.
**Qualifications**
**Required**
* High School Diploma/GED
* 1-2 years of customer service experience
* 1-2 years of sales representative experience
* Computer literacy to include Data Entry, Microsoft Word, Excel, & Outlook
* Exceptional verbal and written communication skills
**Preferred**
* Some college coursework
* 1 year of call center, collections, and/or Buy Here Pay Here experience
***We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age or disability. We are committed to a drug-free workplace. All qualified applicants are subject to a drug screening prior to employment.***
**Other details**
* Job Family Servicing
* Job Function Individual Contributor
* Pay Type Hourly
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