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Customer Service Representative

3 months ago

Duluth, United States Daugherty Appliance Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Bonus based on performance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off

Job Summary
Daugherty Appliance is looking for a Customer Service Representative to join our team As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities:
  • Receive incoming calls in a professional and courteous manner
  • Process and submit manufacturer warranty claims
  • Complete work orders and return customer calls
  • Look up replacement parts for customers
  • Perform other duties as needed which may include cross-training in related positions

Qualifications:
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently

Benefits/Perks
  • Growth and Career Advancement Opportunities
  • Great Working Environment
  • Family owned company