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Customer Service Representative

2 months ago

Duluth, Minnesota, United States Service Experts Full time

Overview

Why You Should Consider This Role

At Service Experts, we pride ourselves on being a team of experts who are dedicated to providing exceptional service to our customers. We believe in creating a positive and supportive work environment that allows our employees to grow and develop their skills. If you are a customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this role.

Key Responsibilities

  • Handle Customer Inquiries
    • Respond to customer calls, emails, and other forms of communication in a timely and professional manner.
    • Resolve customer complaints and concerns in a fair and efficient manner.
  • Provide Product and Service Information
    • Provide customers with information about our products and services, including features, benefits, and pricing.
    • Answer customer questions and address concerns in a clear and concise manner.
  • Process Customer Transactions
    • Process customer payments and handle billing inquiries.
    • Ensure that all customer transactions are accurate and up-to-date.
  • Work with Sales and Service Teams
    • Collaborate with sales and service teams to ensure that customer needs are met.
    • Provide feedback and suggestions for improving customer service and sales processes.

Requirements

  • Education and Experience
    • High school diploma or equivalent required.
    • 1 year of experience in customer service or a related field preferred.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong problem-solving and analytical skills.
    • Ability to work independently and as part of a team.

What We Offer

  • Competitive Compensation and Benefits
    • Competitive salary and benefits package.
    • Opportunities for professional growth and development.
  • Supportive Work Environment
    • Collaborative and supportive team environment.
    • Opportunities for training and development.