Operations Support Specialist

4 weeks ago

Columbia, United States Mosquito Joe of Charleston and Columbia Full time $17
Job DescriptionJob DescriptionBenefits/Perks:
  • Money -- and opportunity to make more.
  • Benefits - Health and supplemental insurance offered.
  • PTO
  • Work comfortably and casually. MoJo polo shirts and t-shirts are all provided to you for free.
  • Paid training learn a valuable trade, advancing your skills, and get paid while doing so. Even if you dont have experience, it doesnt matter well train you
  • An incredible, team-focused culture that models the three core values we hold true:Excellence, Accountability, and Service.
  • Monday to Friday 8AM - 5PM

Operations Support Specialist, Mosquito Joe
Mosquito Joe of Charleston and Columbia is a locally owned and operated business and were looking for an Operations Support Specialist to join our team. If youre an organized, motivated self-starter looking for a position that will offer you professional growth in a range of areas, this could be the ideal job for you.

About Us
Mosquito Joe of Charleston and Columbia is your solution to make outside fun again. We provide outdoor pest control services to residential and commercial customers, eliminating and repelling outdoor pests such as mosquitoes, ticks and fleas. Were a locally-owned company and part of the broader Mosquito Joe franchising family, a nation-wide system of independent business owners. We have a unique and fun culture and we want you to join us

Job Description
The Operations Support Specialist supports the business owner, office manager, CSRs and Routing Managers; and engages with customers to provide information in response to service inquiries, concerns and requests about products and services. The OSS should have strong communication skills and be proficient in computer data entry in order to maintains loyal customer.

Main Job Tasks and Responsibilities
  • Assists CSRs with customer sales process via phone and online sales channels
  • Deal directly with customers either by telephone or email to respond to customer inquiries and resolve complaints
  • Set up new customer accounts
  • Direct requests and unresolved issues to Office Manager
  • Keep records of customer interactions and transactions
  • Maintain customer databases
  • Recruiting and on-boarding new hires
  • Perform tasks as assigned by the Business Owner and Office Manager
Education and Experience
  • High school diploma, general equivalency diploma (GED) or equivalent
  • Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)
  • Ability to type
  • Knowledge of administrative procedures
  • Phone sales experience preferred, not required
Key Competencies
  • Outgoing and personable with strong interpersonal skills
  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Consumer sales
  • Customer service orientation
  • Adaptability

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