Field Operations Support Specialist
2 weeks ago
About NRT Technology
NRT Technology is recognized as one of the 50 Best Managed Companies, seeking a motivated and passionate individual to join our FinTech team.
NRT Technology delivers innovative commerce and information-enabling solutions for enterprise clients globally. Our offerings encompass secure payment systems, specialized financial kiosks, AML compliance tools, digital engagement solutions, intelligent gaming platforms, and electronic marker services. We collaborate with numerous casinos across North and South America, Asia, and beyond.
We provide a competitive salary, comprehensive benefits (including health, vision, dental, and life insurance), opportunities for career growth, and a stimulating work environment. We highly value individual and creative contributions towards our company goals. For more information about us, please visit our website.
Key Responsibilities
• Assess customer systems and procedures to facilitate the effective installation of equipment.
• Offer support for NRT Technology equipment and services through various communication channels.
• Engage with all levels of management and departments, both internally and externally.
• Conduct both on-site and remote training sessions covering technical and sales aspects of our products and services.
• Maintain a professional representation of NRT Technology's image and brand in all interactions with customers and partners.
• Willingness to travel extensively, up to 75%.
Qualifications and Skills
• Associate's degree or equivalent from a two-year college or technical institution, or relevant work experience.
• Minimum of 2 years' experience in troubleshooting PC hardware, software, and networks.
• Proficient in Windows operating systems (PC and Server) and Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Exceptional customer service skills and a consistently professional demeanor.
• Strong written and verbal communication skills, along with effective time management abilities.
• Capability to work independently and communicate efficiently with all levels of professional staff.
• Previous experience in the casino industry or product development for gaming is advantageous.
• Candidates with A+ and other recognized certifications will be given preference.
Additional Requirements
• The selected candidate may need to obtain licensing from Gaming Regulatory Commissions, and criminal and financial background checks will be conducted with consent.
NRT Technology appreciates all applicants for their interest; however, only those best suited for the position will be contacted.
NRT Technology is an equal opportunity employer. Our recruitment and selection process is based solely on qualifications, focusing on selecting the most qualified candidate for the role. We do not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, disability, or any other protected status.
NRT Technology encourages applications from all individuals. Accommodations are available upon request for candidates participating in all aspects of the selection process. If selected for this position, please inform the HR team member regarding any necessary accommodations.
Other details
- Job Family: Implementation
- Pay Type: Salary
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