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Virtual Support Specialist

2 months ago

Columbia, South Carolina, United States Connexzia Full time

USA Candidates ONLY - Must live within the USA to apply

About Us:

At Connexzia, we take pride in delivering top-notch products and services to our clients. Our virtual support team is at the core of our operations, driving customer satisfaction and success. We're on the lookout for passionate individuals to join our remote customer service team and contribute to our continued growth.

Job Description:

As a Work From Home Virtual Support Specialist, you'll be the voice of Connexzia, providing exceptional support to our valued customers. You'll play a critical role in resolving inquiries, ensuring customer satisfaction, and enjoying the flexibility to design your own work schedule.

Virtual Support Specialist Key Responsibilities:

- Provide outstanding administrative support, including managing tasks, scheduling, and data entry.

- Assist customers via various communication channels, ensuring a seamless and personalized experience.

- Coordinate and organize virtual meetings, appointments, and other team activities.

- Prepare and maintain accurate records, documents, and reports.

- Offer basic technical support and troubleshooting guidance as needed.

- Educate customers on product features, benefits, and usage.

- Maintain a high level of confidentiality and professionalism in all tasks.

- Collaborate with your team to ensure seamless operations and a positive customer experience.

- Adhere to company policies, procedures, and quality standards.

- Enjoy the freedom to create your own work schedule.

Qualifications:

- High school diploma or equivalent; some college education preferred.

- Previous customer service or administrative experience is a plus.

- Strong communication, organizational, and problem-solving skills.

- Ability to work independently in a remote setting.

- Proficiency with computer systems and software applications.

- Familiarity with CRM systems is advantageous.

- A passion for helping others and a customer-centric mindset.

- Reliable high-speed internet access and a suitable home office setup.

Benefits:

- Competitive compensation as a 1099 Contractor (Hourly + Incentives).

- Flexibility to create your own work schedule.

- Comprehensive training program to ensure your success.

- Opportunities for professional growth and development.

Equal Opportunity Employer:

Connexzia is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.