Sales Support Specialist

1 month ago

Ann Arbor, United States Domino's Corporate Full time
Job DescriptionJob DescriptionCompany Description

 Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie If this sounds like a brand you’d like to be a part of, consider joining our team

 

Job Description

  • Location: Ann Arbor, MI
  • Shift: 2 positions 9-5 and 11-7 EST 
  • Full Time Salary

The Domino’s Pizza Business Sales team in Ann Arbor, MI is seeking a Assistant Business Sales that values dedication & willingness and has customer service experience.

Summary:  As a coordinator on our Business Sales Team, you will be responsible for providing support on our national business accounts, assisting with a high volume of order processing. This position is part of a team environment and requires a highly organized individual who can effectively prioritize all aspects of day-to-day order management. The role requires building and maintaining strong relationships with our business clientele ensuring a high level of satisfaction to promote repeat business. This position will also assist with sales support and other projects to meet monthly sales plans. Some flexibility is required to support business orders outside of the typical office schedule, which could occasionally include evening, weekend or holiday.

In this role, you will:

(70%) Coordinate Sales for Large, National Customers 

  • Provide prompt and professional support to business inquiries.
  • Manage daily order processing and review for accuracy.
  • Proactively communicate orders status with customers and team lead.
  • Troubleshoot and determine effective solutions for all order concerns, internal and external.
  • Manage phone support for our business customers and store team members calling with questions or clarification.
  • Maintain relationships with business customers and internal personnel.
  • Follow-up with customers after orders have been completed to ensure all expectations were met.
  • Update Ordering System and CRM software with order details.

 (30%) Administrative

  • Collaborate with the Accounting Department to resolve payment or invoice issues.
  • Will process and track monthly expenses and investigate any discrepancies.
  • Process refund check requests.
  • Assist with processing credit card payments when applicable.
  • May assist at times with collections.
Qualifications

  • Role requires daily flex hours 11:00 am to 7:00 pm, weekend hours once a month, occasional evening & holiday hours
  • Associate degree in business preferred or equivalent experience
  • Customer Service and/or Order Fulfillment, or equivalent experience a plus
  • Effective written and oral communication skills, comfortable communicating in stressful situations
  • Strong problem-solving skills
  • Ability to multi-task and manage time effectively, detail oriented, resourceful
  • Proficiency in Microsoft Office applications, with extensive knowledge in Excel
  • Flexible team player professional and enthusiastic


Additional Information

Hybrid work model: 3 days in office, 2 days remote

Additional information 

Benefits: 

  • Paid Holidays and Vacation    
  • Medical, Dental & Vision benefits that start on the first day of employment 
  • No-cost mental health support for employee and dependents 
  • Childcare tuition discounts 
  • No-cost fitness, nutrition, and wellness programs  
  • Fertility benefits 
  • Adoption assistance 
  • 401k matching contributions    
  • 15% off the purchase price of stock    
  • Company bonus    

 

All your information will be kept confidential according to EEO guidelines. 

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