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Merchant Services Client Support Specialist

2 months ago

Ann Arbor, Michigan, United States Old National Bank Full time

Position Overview

Old National Bank has been a cornerstone in the financial sector since 1834, boasting $48 billion in total assets. We pride ourselves on being a regional leader, deeply embedded in the communities we serve. Our mission is to empower clients in achieving their aspirations while upholding our commitment to social responsibility through community engagement and charitable initiatives.

Our employees are our most valuable resource, and we are dedicated to their professional growth and development. We foster a culture led by team members who are enthusiastic about enhancing engagement, promoting awareness of diverse backgrounds, and cultivating inclusivity throughout the organization.

We are currently seeking a Merchant Services Support Specialist within our Commercial Banking Group. This pivotal role is part of our receivables team, collaborating with businesses ranging from small enterprises to large corporations. The Merchant Services Support Specialist plays a crucial role in partnering with our Merchant Services Consultants to build and maintain robust client relationships, assisting our business clients in achieving their financial objectives.

Responsibilities for this position include addressing the Merchant Services requirements of our commercial clientele. Key tasks involve processing applications, configuring terminals, onboarding new Merchant clients, and serving as the primary contact between our clients and our processing vendor. Daily activities also encompass assisting merchants with PCI-DSS Compliance, providing training, troubleshooting issues, and tracking resolutions.

We are looking for a detail-oriented and goal-driven individual with strong multitasking abilities. Exceptional organizational skills are essential for success in this role.

Required Skills and Experience:

  • Strong organizational skills are critical for this position
  • Preferred 2 years of sales or service experience
  • Preferred 1-2 years of experience in merchant processing
  • Preferred 1-2 years of proficiency in Microsoft Word and Excel
  • Effective verbal and written communication skills

Old National Bank is an equal opportunity employer, dedicated to fostering an inclusive workplace and committed to hiring a diverse workforce.

All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, sexual orientation, gender identity, or any other characteristic protected by law.

Our organizational culture is firmly anchored in our core values:

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.