IT Support Specialist
2 weeks ago
Position: IT Support Specialist
Shifts: 1 opening for 12 PM-9 PM & 1 opening for 3 PM-midnight shift
Duration: 6 month C2H
Location: Onsite work required
Pay Rate: $16-$21.50/hr
**Compensation may vary based on various factors, including skills, experience, and education.
**Benefit packages for this role will commence on the 31st day of employment and will include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and access to a 401k retirement account with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as mandated by applicable law.
Job Overview:
Insight Global is seeking an IT Support Specialist to become a part of our client's Global Care team. The IT Support Specialist will be tasked with handling support inquiries from various store locations to assist in resolving and troubleshooting their Point of Sale (POS) systems. The ideal candidate will possess excellent interpersonal skills along with a solid technical foundation.
Required Qualifications:
- Minimum of 2 years of experience in IT support or help desk roles.
- Proficient in managing support calls and remotely diagnosing issues.
- Strong background in customer service.
- Familiarity with ServiceNow platform.
Preferred Qualifications:
- Experience in supporting POS systems.
- Previous employment experience with Comcast.
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