Service Coordinator

1 month ago

Oakland, United States HOUSING CONSORTIUM OF THE EAST BAY Full time
Job DescriptionJob Description

Job Description

Job Title

Reports to

Service Coordinator/Housing Navigator

Senior Coordinator/ Manager of Interim Housing and Service Coordination/Site Manager

Location

Classification Exempt/Nonexempt

Non-exempt

General Position Description

This position is responsible for the planning, execution, and review of services provided to the clients of HCEB. They handle complaints and questions of clients and reports to their immediate supervisor.

Duties and Responsibilities

  • Assist participants with the housing application process, coordinate health and housing services, and provide tenancy sustaining services
  • Initiate and maintain positive working relationships with local private and nonprofit landlords
  • Maintain accurate program participant files, current housing inventory, and provide weekly program participant updates
  • Maintain regular contact with other tenant support staff and address any issues arising from those conversations, in conjunction with property management staff
  • Perform housing outreach and administrative tasks, and participate in trainings and meetings
  • Coordinate with the finance department to track program participant's Housing Financial Assistance accounts
  • Support residents who become delinquent in rent payments or receive other lease warnings from property management; support residents and their support staff in submitting maintenance work orders to property management
  • Participate in regular check-in property management staff to review resident red flags
  • Community-building activities
  • Accompany clients to appointments for benefits, employment, housing searches
  • Maintain professionalism, discretion, and independent judgment with clients
  • Ensure participant’s document-readiness
  • Encode service notes and housing related expenses into HMIS database
  • Support participants in lease ups; Request for flex funds to pay security deposit and first month’s rent and other housing related fees
  • Assist participants in applying for rental/ move-in subsidies
  • Facilitate regular community meetings at each property
  • Perform other duties as assigned

Qualifications

  • Associate degree required/Bachelor’s degree preferred
  • History of progressively responsible related work experience, preferably in a non-profit organization, minimum of 2 years
  • Experience supporting homeless adults with disabilities, minimum of 2 years
  • Experience working as part of a dynamic, multi-disciplinary team
  • Strong record-keeping skills
  • Able to pass a fingerprint background check
  • Excellent PC skills, including word-processing and spreadsheets in a Windows-type environment
  • Knowledge of Clarity/HMIS/Coordinated entry assessments information
  • Ability to work in outdoor settings/various weather conditions
  • Results-oriented and able to meet deadlines
  • Excellent interpersonal and customer service skills
  • Flexible and self-motivated with an ability to coordinate and prioritize workload
  • Interest in growing with the agency, progressively assuming more responsibility
  • High standard of excellence and quality
  • Sensitivity and respect towards the individuals we serve
  • Driver License

Americans with Disability Specifications

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Duties Disclaimer Statement

This position description does not imply that these are the only duties to be performed by the employee. Employee will be required to follow all other job related instructions and to perform all other job related duties directed by their supervisor.

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