Director of Operations

3 weeks ago

Ann Arbor, United States Senior Helpers of Ann Arbor, MI Full time $50,000 - $65,000
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Competitive salary
  • Free food & snacks
  • Paid time off
  • Profit sharing
  • Training & development

Job description

Senior Helpers, a non-medical, home care provider is expanding in the Washtenaw County and Lenawee County market and is seeking an Operations Director. We are looking for a sharp, professional, detail-oriented, high-energy individual. This person will manage the day-to-day operations, personnel, and financial affairs of the office. Reporting directly to the franchise owner, the Director of Operations is a fulltime manager of personnel and operations. The right candidate must have a minimum of three years experience in a management position in a small to medium size business or previously self-employed. Must be willing to work long hours and be able to multi-task.

Responsibilities include (but are not limited to):
Contributes to and leads the business growth by managing all internal operations: including HR and staff management and external sales development.
Manages all office personnel. Oversees and is responsible for payroll, gross sales reporting, activity reports and other reports as assigned by business owner.
Responsible for development and management of internal revenue growth.
Manages caregiver recruitment and interviewing process, ensures all background checks are completed, and all new hire paperwork is processed. Hires appropriate staff to coordinate orientation and trainings.
Locates new sources of qualified employees, attends Job Fairs and other recruiting events.
Partners with franchisee to make decisions on salary changes or terminations.
Reports workers compensation claims and manages return to work processes.
Assists office staff with answering telephone calls, providing information to potential clients, solving problems for current clients.
Visits both clients and caregivers as needed along with the Caregiver Manager and Client Services Coordinator, if relevant.
Coordinates or assists with client service functions.
Collect and analyze data in preparation for weekly meetings with the team, including client retention dashboard, client attrition and all sales KPIs.
Has all financial information (accounts payable and receivable) organized and ready for entry.
Attends local business and industry related networking functions as required. Qualifications:
Bachelor's degree and three years of related work experience strongly preferred.
Experience in recruiting or HR on-boarding activities required.
Demonstrable sales, sales development, and sales management experience. Ability to manage responsibilities with an outside-the-box mentality to continuously improve workflow. Ability to multi-task and handle pressure-filled situations with ease.
High level of initiative and self-sufficiency in completing tasks accurately and efficiently. Exceptional and verifiable customer service skills and experience.
Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
Proactive problem prevention and issue resolution leadership ability.
Proficiency in Microsoft Word, Excel, Internet, and Outlook required. Strong verbal communication skills, especially via telephone.
Ability to maintain confidentiality with sound decision-making skills based upon company policies and philosophy. We offer a great teamwork environment, growth potential, and benefits. Your contributions will truly make a difference in peoples lives. We are looking to fill this position immediately so please apply via Indeed and send your resume today

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