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Retail Operations Director

2 months ago

Ann Arbor, Michigan, United States Information Entropy Full time
Job Description

Job Title: Store Operations Manager

Company: Information Entropy

Job Type: Full-Time

About Us: Information Entropy is a leading cannabis retail company dedicated to providing high-quality products and exceptional customer experiences. We are committed to educating our customers, promoting responsible cannabis use, and fostering a positive and welcoming environment.

Job Description: As the Store Manager, you will be responsible for overseeing all aspects of the retail sales operation, including staff management, inventory control, customer service, and regulatory compliance. Your leadership and strategic vision will be key to achieving the store's sales goals and ensuring a seamless and positive experience for every customer.

Key Responsibilities:

  • Manage and Supervise: Daily operations of the dispensary, ensuring smooth and efficient store performance.
  • Lead and Develop: A team of budtenders and retail staff, fostering a positive and productive work environment.
  • Ensure Compliance: With all state cannabis regulations and company policies.
  • Oversee Inventory: Management, including ordering, stocking, and conducting regular audits to maintain accurate inventory levels.
  • Develop Sales Strategies: To meet or exceed store revenue goals.
  • Provide Exceptional Customer Service: Addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.
  • Monitor and Analyze: Store performance metrics, preparing reports and making data-driven decisions to optimize operations.
  • Manage Cash Handling: Procedures, ensuring accuracy and security.
  • Maintain a Clean and Organized Store: Environment.
  • Collaborate with Marketing and Promotions Teams: To develop and execute store promotions and events.
  • Build and Maintain Relationships: With vendors, suppliers, and industry partners.

Qualifications:

  • Minimum of 3-5 Years: Of retail management experience, preferably in the cannabis industry or a highly regulated retail environment.
  • Strong Leadership Skills: With experience in team management and staff development.
  • In-Depth Knowledge: Of cannabis products, industry trends, and state cannabis regulations.
  • Proven Track Record: Of achieving sales targets and managing store operations.
  • Excellent Communication, Organizational, and Problem-Solving Skills:
  • Proficiency with Retail Management Software and Inventory Management Systems:
  • Must be at Least 21 Years of Age:
  • Must Possess or be Able to Obtain a State Marijuana Handler Permit:
  • Ability to Work Flexible Hours: Including evenings, weekends, and holidays.

Benefits:

  • Competitive Salary with Performance-Based Bonuses:
  • Health, Dental, and Vision Insurance:
  • Paid Time Off and Holidays:
  • Employee Discounts on Products:
  • Opportunities for Professional Development and Career Advancement:
  • A Supportive and Inclusive Work Environment: