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Operations Executive

2 months ago

Ann Arbor, Michigan, United States Senior Helpers of Ann Arbor, MI Full time
Job Overview

Benefits:

  • Performance-based bonuses
  • Attractive salary package
  • Complimentary snacks and meals
  • Generous paid time off
  • Profit-sharing opportunities
  • Professional development and training

Position Summary:
Senior Helpers, a leading provider of non-medical home care services, is expanding its operations and is in search of a qualified Operations Director. The ideal candidate will be a dynamic, detail-oriented professional with a strong work ethic. This role involves overseeing daily operations, managing personnel, and handling financial aspects of the office. The Operations Director will report directly to the franchise owner and will be responsible for managing both staff and operational functions.


Key Responsibilities:
The Operations Director will:

  • Drive business growth by overseeing all internal operations, including human resources and staff management, as well as external sales initiatives.
  • Supervise all office personnel and ensure accurate payroll processing, sales reporting, and other assigned reports.
  • Lead the development and management of internal revenue growth strategies.
  • Oversee the recruitment and interviewing process for caregivers, ensuring thorough background checks and completion of new hire documentation.
  • Identify new sources for qualified candidates and participate in recruitment events.
  • Collaborate with the franchise owner on decisions regarding salary adjustments and terminations.
  • Manage workers' compensation claims and facilitate return-to-work processes.
  • Assist office staff with client inquiries and problem resolution.
  • Conduct visits to clients and caregivers as necessary, in conjunction with relevant team members.
  • Coordinate client service functions and support the overall client experience.
  • Collect and analyze data for weekly team meetings, focusing on client retention and sales performance metrics.
  • Organize financial information for accounts payable and receivable.
  • Engage in local networking events related to the business and industry.

Qualifications:
The ideal candidate will possess:

  • A Bachelor's degree along with three years of relevant management experience.
  • Experience in recruitment and onboarding processes.
  • Proven sales development and management skills.
  • The ability to think creatively to enhance workflow and manage multiple responsibilities effectively.
  • A high level of initiative and self-sufficiency in task completion.
  • Exceptional customer service skills and a strong attention to detail.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
  • Strong verbal communication skills, particularly over the phone.
  • The ability to maintain confidentiality and make sound decisions based on company policies.

We foster a collaborative work environment with opportunities for growth and development. Your contributions will have a meaningful impact on the lives of others.