IT Business Process Specialist, Principal
4 weeks ago
- Provides internal program and project management expertise in process improvement and standards management.
- Primary conduit between enterprise program management and information technology.
- Plans, performs and implements program management standards related initiatives.
- Organizes, leads, coordinates and facilitates cross-functional project teams.
- Develops metrics that provide data for standard adoption measurement and identifies indicators for future improvement opportunities.
- Responsible for developing and implementing project management standards and processes by collaborating with the enterprise program management team.
- Assess the applicability of enterprise project management to Information Technology.
- Responsible for developing and executing on change management plans
- Proficient in establishing program and project management community of practice/project management center of excellence.
- Develops and maintains productive stakeholder, team, and leadership relationships and provides program management process improvements recommendations; provides thought leadership and consultation on program management standards; facilitates working sessions related to project management standards; researches, recommends process improvement based on industry best practices. Works directly with enterprise and IT leadership.
- IT Process and Program Standard Management Lead's Assignments are broad and highly complex and impact multiple in-flight initiatives, have major associated risks with high visibility, and can be sensitive or widely varied requiring expert judgment in applying and adapting techniques.
- Responsible for actively resolving the most complex technology needs of the business unit with a focus on the analysis of processes-dissecting problems and suggesting solutions.
- Creates and recommends process and standards plans for projects or modifying existing plans.
- Develops, communicates, and enforces process and standards policies and procedures; helps to create technical change management processes and documentation; assists the business to mature its processes; identifies and analyses root causes using supporting tools
- Manages and coordinates highly complex process and standards solutions for internal stakeholders.
- Participates in continuous review and update to ensure that standards meet changing business unit conditions. Influences and facilities the optimization of business unit performance.
- Identifies processes for improvement, documents existing processes, identifies and analyses gaps between current processes and the desired state, designs new processes, develops process performance measures and plans the transition to a new process.
- This is a principal level position whereby the incumbent acts as a senior authority in their functional area for large multi-project programs or departments.
- Incumbent is highly skilled in industry best practice and contributes to development of broad strategies and enterprise-wide endeavours.
- Works on special projects related to process and standards audits, compliance, and/or remediation.
- Acts as a process and standards management lead on matrix project teams. Acts as mentor to other specialists
- Bachelor's degree in computer science or job-related discipline or equivalent experience
- Experience in IT-Information Technology business process, 8 years
- LSS-Lean Six Sigma Green Belt certification
- PMP from PMI
- SAFe Agilist
- ITIL-Information Technology Infrastructure Library Foundation certification
- Experience in PPM Tool such as Planisware
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