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Client Support Representative

3 months ago

Albany, United States Shore Marketing Group Full time
Job DescriptionJob Description

Shore Marketing delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The Client Support Representative’s primary function is to increase awareness for the company and its solutions while delivering strategic, consistent messaging to all audiences.

We anticipate this year to be our most successful year to date. We are diligently expanding not only our client portfolio but also our work culture. Our Client Support Representative team does an incredible job at promoting positivity and diversity across departments and with our prestigious clients. Our philosophy has always been to promote our employee's accomplishments and reward their progress through promotions, compensation, and, most importantly, recognition. If you are enthusiastic, have good people skills and desire to expand your career with a prestigious company then our Client Support Representative role is for you

Client Support Representative Responsibilities: 

  • Interact with potential consumers by educating them on products and services our clients provide 
  • Build imperishable relationships with customers with interpersonal skills and overall personability 
  • Answer questions regarding services and expand on the benefits of our brand vs. competitors
  • Participate in regular meetings with the Client Support Specialist team to construct strategies for achieving customer acquisition standards and sales goals 
  • Attend training sessions on any new products, services, or sales promotions to provide customers with the most accurate and up-to-date information
  • Complete customer's orders efficiently and accurately

Client Support Representative Requirements: 

  • 0-2 years of experience in a customer-centric role is preferred 
  • High School Diploma or equivalent 
  • College Degree is preferred but not required 
  • Strong ability to communicate effectively 
  • Aptitude for taking on multiple responsibilities with versatility 

Client Support Representative Incentives: 

  • Positive and diverse working culture 
  • Opportunities for career advancement 
  • Closures on all major holidays 
  • Travel opportunities and company events
  • Consistent Schedule and job security
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