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Client Service Representative

2 months ago

Albany, New York, United States Demo - Maximus Full time

About the Role:

We are seeking a highly motivated and detail-oriented Client Service Representative to join our team at Demo - Maximus. As a Client Service Representative, you will play a critical role in providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Answering Incoming Calls: Respond to incoming calls from clients, providing accurate and timely information to resolve their inquiries and concerns.
  • Quality Assurance: Meet quality assurance metrics and standards, ensuring high levels of customer satisfaction and service excellence.
  • Documentation and Tracking: Accurately document and track client interactions, ensuring seamless communication and follow-up.
  • Escalation and Referral: Escalate complex issues to designated staff for resolution and refer clients to alternate sources when necessary.
  • Training and Development: Participate in ongoing training and development programs to enhance knowledge and skills, staying up-to-date on program requirements and policies.

Requirements:

  • Education: High School Diploma or equivalent.
  • Experience: 0-1 years of experience in customer service or a related field.
  • Skills: Strong data entry and telephone skills, excellent organizational, interpersonal, written, and verbal communication skills.
  • Work Environment: Work in a fast-paced office environment, occasionally lifting, carrying, or moving items weighing up to 25 pounds.

About Demo - Maximus:

Demo - Maximus is a leading provider of healthcare services, dedicated to helping governments serve the people. We are committed to delivering exceptional customer service and supporting the needs of our clients. As a Client Service Representative, you will be part of a dynamic team that values diversity, inclusion, and employee growth.