Client Support Specialist

3 weeks ago

Albany, New York, United States Enlightened, Inc. Full time
Job Overview

Position Title: Call Center Customer Service Representative

Company Overview: Enlightened, Inc. is a distinguished Information Technology (IT) Consulting firm dedicated to assisting clients in navigating intricate business challenges through innovative technology solutions. We are committed to maintaining industry excellence, prioritizing professionalism, and ensuring our clients' interests are at the forefront of our services.

Role Summary:
As a Call Center Customer Service Representative at Enlightened, Inc., you will serve as the initial point of contact for customers seeking assistance via phone. Your responsibilities will include managing inbound calls with promptness and professionalism, addressing customer inquiries, resolving issues, and delivering outstanding service to enhance overall customer satisfaction. This position demands exceptional communication skills, a customer-centric approach, and the ability to excel in a dynamic environment.

  • Training Schedule: Monday - Friday 8:30am - 4:30pm
  • Work Schedule: Monday - Friday 8:00am - 7:00pm (8-hour shifts)
  • NO WEEKEND WORK REQUIRED

Encouragement for Applicants: Bilingual candidates and recent graduates are highly encouraged to submit their applications.

This role presents an excellent opportunity for individuals who thrive in a fast-paced setting and have a passion for assisting others. If you are dedicated to providing exceptional customer service and possess the necessary skills, you are well-suited for this position.

Key Responsibilities:

  • Adhere to call center protocols and guidelines to ensure consistent service delivery.
  • Achieve or surpass individual performance metrics and objectives.
  • Address customer complaints or concerns with patience and empathy.
  • Utilize effective phone etiquette to foster positive customer interactions.
  • Assess customer needs and recommend suitable solutions.
  • Perform accurate and efficient data entry tasks.
  • Communicate clearly with customers to ensure understanding.

Essential Skills:

  • Outstanding customer service abilities.
  • Proficiency in English; Spanish fluency is advantageous.
  • Strong communication skills and phone etiquette.
  • Experience with outbound calling and upselling techniques.
  • Aptitude for analyzing customer requirements and providing appropriate solutions.
  • Service-oriented mindset focused on achieving goals.
  • High accuracy in data entry tasks.

Why Choose Enlightened? At Enlightened, Inc., you will play a vital role in delivering exceptional service to our valued customers. If you are passionate about customer satisfaction and possess the required skills, we welcome your application for this rewarding opportunity.

Equal Opportunity Employer: As an equal opportunity employer, we embrace diversity and inclusion in the workplace. We value your skills and commitment to customer service.

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