IT Support Specialist

2 months ago

Saint Paul, United States KLJ Solutions Holding Co Full time
Job DescriptionJob Description

Essential Functions and Responsibilities

  • Serve as escalation point for tickets from both internal and outsourced helpdesk
  • Provide first and mid-level IT support for end-users in a responsive and service-oriented manner
  • Must adhere to security policies and best practices as provided by IS team and supervisor
  • Implement approved solutions by modifying configuration, devising fixes, documenting problems, and advising the responsible party
  • Ability to work closely with other functional IT teams within the organization in addressing problems that impact service delivery
  • Perform the required tasks involving asset management and inventory control
  • Log all customer calls into help desk platform and provide resolutions within area of expertise.
  • Participate in regular team and leadership discussions as scheduled
  • Interact with peers and vendors to resolve hardware and software problems and report unresolved problems
  • Advise supervisor regarding issues pertaining to operating systems and hardware status.
  • Perform basic System Administrator functions for M365 product stack including security monitoring, user configuration, collaboration setup and troubleshooting
  • Travels occasionally to customer sites in performance of duties
  • Setup and configuration of end user workstations and VDI machines
  • Occasional travel to office locations to perform onsite maintenance and support of network, server, and other IT equipment
  • Document and approve preferred solutions for common issues

Qualifications

  • Keen attention to detail, able to identify and raise concerns
  • Able to learn new technologies quickly
  • Applicant must have an associates degree in IT field and 2 or more years of related work experience
    • Preferred: Bachelor’s degree in IT field and 2 or more years of related work experience
    • Preferred experience in AEC industry

Knowledge, Skills, & Abilities:

  • Outstanding level of customer service and communication
  • Knowledge and understanding of processes, procedures, and methods needed to perform duties which is generally acquired and developed through formal education, training, and relevant work experience.
  • Use knowledge to make decisions by analyzing the subject or issues and selecting from a variety of approaches for completion of task.
  • Be polite, professional, and friendly while interacting with people to satisfactorily perform the job.
  • Must be collaborative, team player able to work in group setting or autonomously to achieve objectives.

Physical Requirements

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

The employee is regularly required to:

  • Sit, stand, walk, stoop, kneel, crouch, and crawl
  • Use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms
  • Talk or hear and communicate clearly

The employee must:

  • Frequently lift and move up to 25 pounds and occasionally lift and move up to 75 pounds

Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

Hours and Travel

This position requires the individual work 40+ hours per week with 90% of the time spent in the office.

Other Duties

This job description is not meant to be all-inclusive or restrictive and other duties may be assigned. It is a description of the job as presently defined and is subject at any time to revision. This document is intended to describe the general nature and level of work being performed by individuals assigned to this classification. This is not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Individuals may be required to perform duties outside of their normal responsibilities, as needed.

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