Customer Support Specialist

1 month ago


Saint Paul, United States Augeo Affinity Marketing Full time
Job DescriptionJob DescriptionDescription:

Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users. We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators.


At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential.


We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over-communicate around everything...especially while we navigate our new hybrid world.


Summary

The Customer Support Specialist will serve as a primary contact for participants of Augeo’s Engagement and Recognition programs.


You’ll spend your days on the following:

  • Respond promptly to participant inquiries (calls, emails, chats, etc.)
  • Be the Subject Matter Expert on specific programs – this entails knowing the program details, processing of point returns, and assisting other CS Specialists with their questions
  • Ensure program information is clearly and accurately conveyed
  • Research inquiries into point redemption and program details
  • Work directly with internal and external partners at a program and order level – processing of returns, exchanges and status updates
  • Open communication with team members to share information, knowledge, and expertise
  • Follow established guidelines for participant issue resolution and escalation
  • Document customer issues including resolution
  • Demonstrate personal ownership for tasks and following through
  • Work with multiple systems including databases and web-based applications, program platforms, ticketing system and call center tool
  • Foster respect, trust and cooperation with all contacts within and outside Augeo
  • Perform other duties as assigned

What you need to be successful in this role:

  • Interpersonal Skills
  • Communication Skills
  • Listening Skills
  • Problem Analysis and Problem-Solving
  • Attention to Detail and Accuracy
  • Customer Support Orientation
  • Initiative
  • Adaptability

Benefits

  • Medical, Dental & Vision Insurance
  • Employer-sponsored Long-term disability and Life Insurance
  • Paid Time Off and flexible work schedule
  • 401(k) Plan
  • Fun and casual work environment
  • Career growth opportunities
  • Rewards & Incentives

Requirements:




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