Customer Service Representative

4 months ago

Needham, United States Resource Innovations Full time
Job DescriptionJob Description

Resource Innovations is seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you.

The Resource Innovations Business Processing team’s goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. Utilities across the U.S. engage Resource Innovations' Call Centers to deliver caring, knowledgeable and engaging customer support, from single programs to entire utility program portfolios. Leave work every day knowing that you, personally, have made an impact on the world.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Duties and Responsibilities:

  • Provides basic troubleshooting and recommend solutions
  • Data Entry - enters data into various database applications
  • Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
  • Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents.
  • Communicates effectively as part of team approach with other departments in servicing customers.
  • Provides customer service activities such as responding to emails and phone calls.
  • Provides exceptional customer service and call handling in a customer centric environment.• Safeguards confidential customer information
  • May provide peer training to co-workers job shadowing support as assigned in area of responsibility
  • Willing to support any program within the department as assigned
  • Other duties as assigned

Requirements

  • Minimum of a high school diploma or equivalent
  • Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm
  • Minimum 6+ months of related work experience in a call center environment
  • Proficiency in 10-key data entry from computer keyboard.
  • Experience with various Microsoft programs, including Word, Excel, Access
  • Strong attention to detail
  • Strong organizational and prioritization skills and ability to multi-task
  • Excellent written and verbal communication skills
  • A positive and customer - friendly outlook
  • Able to follow directions as they are given

Preferred Education, Skills and Experience:

  • Experience in a data entry processing and customer centric call center environment preferred.
  • Experience working in energy efficiency or utility fields a plus
  • English and Spanish or Mandarin/Cantonese speaking is a plus.

Benefits

Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

The compensation range for this non-exempt position is $17 - 23 per hour. The stated range is based on a good faith estimate of the compensation range for the duties, responsibilities and skills / experience required for the position. Starting pay will be dependent on experience and internal equity. This provided range may exceed this range for well-qualified candidates, especially with industry experience.

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