Customer Service Representative

2 days ago


Needham, Massachusetts, United States First Help Financial Full time
Job Title: Part-Time Bilingual Customer Service Associate

We are seeking a highly skilled and bilingual customer service representative to join our team at First Help Financial. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for our clients.

Key Responsibilities:

  • Provide customer service via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction targets
  • Stay up-to-date with company policies and procedures

Requirements:

  • Fluent in Spanish and English
  • 1 year of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required

What We Offer:

  • Competitive hourly rate
  • Opportunities for career growth and development
  • Flexible scheduling
  • Comprehensive training program
  • Recognition and rewards for outstanding performance

About First Help Financial:

First Help Financial is a fast-growing and culturally diverse company that provides auto loans to underserved communities. We are committed to delivering exceptional service and building strong relationships with our customers and partners.



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