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Bilingual Customer Service Representative

2 months ago

Needham, Massachusetts, United States First Help Financial Full time
Job Title: Customer Service Associate

We are seeking a highly skilled and customer-focused Customer Service Associate to join our team at First Help Financial. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for our customers.

Job Summary:

The Customer Service Associate will be the primary point of contact for our customers, handling inquiries, resolving issues, and providing information on our products and services. This role requires excellent communication skills, a strong understanding of customer service principles, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Provide exceptional customer service to our clients, responding to inquiries, resolving issues, and ensuring a positive experience.
  • Handle customer complaints and concerns in a professional and courteous manner.
  • Collaborate with internal teams to resolve customer issues and provide solutions.
  • Stay up-to-date on product and service offerings, as well as company policies and procedures.
  • Meet or exceed customer service metrics and performance goals.
Requirements:
  • Fluent in Portuguese and English.
  • High school diploma or equivalent required.
  • Minimum of 1 year of related customer service experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
  • Competitive hourly rate.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including medical, dental, and vision coverage.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.