Customer Service Representative

4 days ago


Needham, United States First Help Financial Full time

About First Help Financial

First Help Financial is a rapidly growing financial services company that provides auto loans to underserved individuals. We pride ourselves on delivering exceptional customer service and support to our clients and partners.

Job Summary

We are seeking a highly skilled and bilingual Customer Service Representative to join our team. As a key member of our Customer Service department, you will be responsible for providing top-notch support to our clients, resolving issues, and ensuring a positive experience.

Key Responsibilities

  • Provide exceptional customer service via phone and email
  • Resolve client complaints and issues in a timely and professional manner
  • Deescalate conflicts and escalate issues to management as needed
  • Meet or exceed departmental goals and activity metrics
  • Prepare and provide pay-off quotes to dealers and customers
  • Assist clients with insurance and registration issues
  • Contact insurance companies for policy verification and other issues
  • Provide written account information to customers as requested

Requirements

  • Fluent in Spanish and English
  • High level of professionalism and commitment to the job
  • Detail-oriented mindset
  • Excellent written and verbal communication skills
  • 1 year of customer service or retail experience preferred
  • Ability to deescalate issues and concerns

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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