Customer Service Representative

1 month ago


Needham, United States Resource Innovations Full time
About the Role

Resource Innovations is seeking a highly skilled Customer Service Representative to join our Business Processing team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients across the nation.

Key Responsibilities
  • Provide basic troubleshooting and recommend solutions to customer inquiries
  • Enter data into various database applications with high accuracy and efficiency
  • Compile, sort, interpret, and verify data to ensure accuracy and completeness
  • Maintain electronic and hard-copy filing systems of applications, rebates, and other supporting documents
  • Communicate effectively with team members and other departments to provide seamless customer service
  • Respond to customer inquiries via phone, email, and other channels
  • Provide exceptional customer service and call handling in a customer-centric environment
  • Safeguard confidential customer information and maintain data security
  • Participate in peer training and support as assigned
Requirements
  • High school diploma or equivalent required
  • Ability to work an 8-hour shift as assigned within the hours of 8 am to 6 pm
  • Minimum 6+ months of related work experience in a call center environment
  • Proficiency in 10-key data entry from computer keyboard
  • Experience with Microsoft programs, including Word, Excel, and Access
  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication skills
  • A positive and customer-friendly outlook
Preferred Qualifications
  • Experience in a data entry processing and customer-centric call center environment
  • Experience working in energy efficiency or utility fields
  • English and Spanish or Mandarin/Cantonese speaking skills
What We Offer

Resource Innovations offers a competitive salary based on candidate qualifications, three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus, and an overall comprehensive benefits package.

We are an Equal Opportunity Employer committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status.



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