Customer Service Representative
3 days ago
About First Help Financial
First Help Financial is a rapidly growing financial services company that provides auto loans to underserved individuals. We pride ourselves on delivering exceptional customer service and support to our clients and partners.
Job Summary
We are seeking a highly skilled and bilingual Customer Service Representative to join our team. As a key member of our Customer Service department, you will be responsible for providing top-notch support to our clients, resolving issues, and ensuring a positive experience.
Key Responsibilities
- Provide exceptional customer service via phone and email
- Resolve client complaints and issues in a timely and professional manner
- Deescalate conflicts and escalate issues to management as needed
- Meet or exceed departmental goals and activity metrics
- Prepare and provide pay-off quotes to dealers and customers
- Assist clients with insurance and registration issues
- Contact insurance companies for policy verification and other issues
- Provide written account information to customers as requested
Requirements
- Fluent in Spanish and English
- High level of professionalism and commitment to the job
- Detail-oriented mindset
- Excellent written and verbal communication skills
- 1 year of customer service or retail experience preferred
- Ability to deescalate issues and concerns
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Why Join First Help Financial
We are committed to building a culture that values diversity, inclusion, and respect for all individuals. We believe in maintaining a healthy work-life balance and providing opportunities for our employees to grow and develop their careers.
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