Front Office Supervisor

2 months ago

Atlanta, United States Nobu Hotel Atlanta Full time
Job DescriptionJob Description
Come join Atlanta’s newest luxury gem in the heart of Buckhead. We are seeking a Front Office Supervisor. A Hospitality Professional experienced in delivering exceptional customer services in a Luxury Hotel environment., leadership skills and knowledge of Front Office operations. This position is a highly visible position and requires effective solution driven communication skills. If you have a passion for providing five-star service and have been seeking an opportunity utilize your Luxury Hospitality industry knowledge, send us your resume.

Job Summary

The Front Office Supervisor is responsible for the daily management of the front desk operation and staff while ensuring guests have a luxury experience. Provides oversight of guest arrivals and departures while achieving a high level of customer service and efficiency.

Essential Functions
  • Ensure that consistent and superior customer service is provided when greeting and registering guests and that the procedures for guest check in and check out are maintained.
  • Demonstrate knowledge and compliance with all departmental policies/service procedures/standards.
  • Ensure and model positive guest relations by anticipating guests’ needs, providing prompt acknowledgement, response, and resolution of guest complaints always, ensuring guest satisfaction.
  • Monitor and ensure the maintenance of cleanliness, sanitation, and organization of assigned work areas.
  • Ensure demonstrated knowledge and communicate staff awareness of:
    • hotel features/services, hours of operation.
    • room types, numbers, layout, decor, appointments, and location.
    • room rates, special packages, and promotions.
    • daily house count and expected arrivals/departures.
    • room availability status for any given day.
    • scheduled in-house group activities, locations, and times.
  • Attend pre-shift meeting with staff and review all information pertinent to the day's business.
  • Establish par levels for supplies and equipment and complete requisitions to replenish shortages or additional items needed for the anticipated business and volume.
  • Manage guest room allocations ensuring that reservations are accurately recorded and monitored to allow for optimum occupancy and revenue.
  • Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.
Qualifications
Education: High school diploma or equivalent vocational training certificate required. Some college or college degree preferred. Degree in hospitality management preferred.
Experience: Two years front office experience in a luxury or full service hotel is preferred
Computer Skill & Other Technical Skills: Ability to utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.

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