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Hotel Front Office Manager

2 months ago

Atlanta, Georgia, United States Crestview Management, LLC Full time

Hotel Front Office Supervisor Job Description

**Overview**

The Hotel Front Office Supervisor is a key member of our team at Crestview Management, LLC, responsible for ensuring exceptional customer service and efficient front desk operations. This role requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.

**Responsibilities**

* Supervise and train front desk staff to provide excellent customer service
* Manage guest check-in and check-out processes, ensuring accuracy and efficiency
* Resolve guest complaints and issues in a timely and professional manner
* Maintain confidentiality of guest information and adhere to front desk procedures
* Coordinate with other hotel departments to meet guest needs
* Assist with room reservations and cancellations
* Prepare daily reports and communicate with hotel management
* Maintain a clean and organized front desk area

**Requirements**

* High school diploma or equivalent
* Previous experience in a hotel front desk or customer service role
* Strong leadership and communication skills
* Ability to multitask and work in a fast-paced environment
* Excellent problem-solving skills
* Proficient in Microsoft Office and hotel management software
* Flexible schedule, including weekends and holidays

**What We Offer**

* Competitive wage
* Health and Dental Insurance
* Company paid Life Insurance
* Short Term and Long-Term Disability Insurance
* Vision
* Critical Illness
* Accidental
* 401(k) and company match
* Paid Time Off (PTO)
* Free hotel rooms and hotel discounts

**Equal Opportunity Employer**