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Luxury Front Office Supervisor

2 months ago


Atlanta, Georgia, United States Nobu Hotel Atlanta Full time
Position Overview

Nobu Hotel Atlanta is in search of a dedicated Front Office Manager who possesses exceptional leadership abilities and a passion for delivering unparalleled guest experiences. This role is crucial in ensuring that our Front Office Team operates efficiently and effectively within a high-end hospitality environment.

Key Responsibilities

  • Oversee the daily operations of the Front Desk, ensuring adherence to the hotel's standards of service and quality.
  • Lead and inspire the Front Office staff to provide outstanding customer service during guest interactions.
  • Manage guest arrivals and departures, ensuring a seamless and welcoming experience for all guests.
  • Conduct regular training sessions to enhance staff knowledge of hotel services, amenities, and local attractions.
  • Monitor guest feedback and implement improvements to enhance satisfaction and service delivery.
  • Maintain a clean and organized work environment, ensuring all areas meet the hotel's cleanliness standards.
  • Establish and maintain effective communication with all departments to ensure guest needs are met promptly.
  • Prepare and manage reports related to Front Office operations, including occupancy rates and guest feedback.

Qualifications

Education: A high school diploma or equivalent is required; a degree in hospitality management is preferred.

Experience: A minimum of two years in a supervisory role within a luxury hotel environment is essential.

Skills: Proficiency in computer systems and the ability to navigate software applications efficiently is required.

If you are a passionate hospitality professional with a commitment to excellence, we encourage you to consider this opportunity.