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Front Office Manager

2 months ago

Atlanta, Georgia, United States FORTH Atlanta Full time
Job Description

FORTH Atlanta is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our luxury hospitality team, you will be responsible for ensuring exceptional guest experiences and driving hotel profitability.

Key Responsibilities:

  • Guest Service: Greet every guest with a smile and maintain eye contact, providing a warm and welcoming atmosphere.

  • Communication: Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel.

  • Front Office Operations: Supervise daily front office functions to ensure courteous and professional guest service levels, resolving guest complaints in a satisfactory manner.

  • Team Management: Assist in scheduling front office staff appropriate to forecasted business levels, follow up with front office staff on daily shift and individual duties, and support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit, and cash handling.

  • Property Management: Maintain proper operation of all aspects of our Property Management System, understand all fire/safety procedures, and provide necessary assistance to guests and employees in the event of an emergency.

  • Recruitment and Development: Play an active role in recruitment, interviews, onboarding, and training, as well as participate in scheduled departmental and administrative meetings as requested.

Requirements:

  • Education: High school diploma, college degree preferred and/or relevant experience with Hospitality, Hotel Management, or a related field.

  • Experience: 1+ years of experience in front office management – preferably in a luxury hotel, resort, or hospitality setting.

  • Skills: Proficiency in MS Office Suite and other hotel management systems, excellent reading, written, and verbal communication skills in the English language, excellent organizational, attention to detail, multitasking, and communication skills.

  • Physical Demands: Must be able to lift up to 50lbs on a daily basis, sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach, and stretch for eight (8) hours per day.

  • Personal Qualities: Must be a team player with a strong work ethic, committed to upholding high standards of integrity, professionalism, and confidentiality.