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Hotel Front Office Manager

2 months ago

Atlanta, Georgia, United States Crestview Management, LLC Full time

Hotel Front Office Supervisor Job Description

**Overview**

The Hotel Front Office Supervisor is a key member of our hotel team, responsible for ensuring that guests receive exceptional customer service and that the front desk operations run smoothly.

**Responsibilities**

* Supervise and train front desk staff to provide excellent customer service
* Manage guest check-in and check-out processes, ensuring accuracy and efficiency
* Resolve guest complaints and issues in a timely and professional manner
* Maintain confidentiality of guest information
* Coordinate with other hotel departments to meet guest needs
* Assist with room reservations and cancellations
* Prepare daily reports and communicate with hotel management
* Maintain a clean and organized front desk area

**Requirements**

* High school diploma or equivalent
* Previous experience in a hotel front desk or customer service role
* Strong leadership and communication skills
* Ability to multitask and work in a fast-paced environment
* Excellent problem-solving skills
* Proficient in Microsoft Office and hotel management software
* Flexible schedule, including weekends and holidays

**What We Offer**

* Competitive wage
* Health and dental insurance
* Company-paid life insurance
* Short-term and long-term disability insurance
* Vision insurance
* Critical illness insurance
* Accidental insurance
* 401(k) plan with company match
* Paid time off (PTO)
* Free hotel rooms and hotel discounts

**Equal Opportunity Employer**

Crestview Management, LLC is an equal opportunity employer and welcomes applications from diverse candidates.