Hotel Front Office Manager

2 days ago


Atlanta, Georgia, United States Crestview Management, LLC Full time

Hotel Front Office Supervisor Job Description

**Overview**

The Hotel Front Office Supervisor is a key member of our team at Crestview Management, LLC, responsible for ensuring exceptional customer service and efficient front desk operations. This role requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.

**Responsibilities**

* Supervise and train front desk staff to provide excellent customer service
* Manage guest check-in and check-out processes, ensuring accuracy and efficiency
* Resolve guest complaints and issues in a timely and professional manner
* Maintain confidentiality of guest information and adhere to hotel procedures
* Coordinate with other hotel departments to meet guest needs
* Assist with room reservations and cancellations
* Prepare daily reports and communicate with hotel management
* Maintain a clean and organized front desk area

**Requirements**

* High school diploma or equivalent
* Previous experience in a hotel front desk or customer service role
* Strong leadership and communication skills
* Ability to multitask and work in a fast-paced environment
* Excellent problem-solving skills
* Proficient in Microsoft Office and hotel management software
* Flexible schedule, including weekends and holidays

**What We Offer**

* Competitive wage
* Health and Dental Insurance
* Company paid Life Insurance
* Short Term and Long-Term Disability Insurance
* Vision
* Critical Illness
* Accidental
* 401(k) and company match
* Paid Time Off (PTO)
* Free hotel rooms and hotel discounts

**Equal Opportunity Employer**



  • Atlanta, Georgia, United States Crestview Management, LLC Full time

    Hotel Front Office Supervisor Job Description **Overview** The Hotel Front Office Supervisor is a key member of our team at Crestview Management, LLC, responsible for ensuring exceptional customer service and efficient front desk operations. This role requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced...


  • Atlanta, Georgia, United States Crestview Management, LLC Full time

    Hotel Front Office Supervisor Job Description **Overview** The Hotel Front Office Supervisor is a key member of our hotel team, responsible for ensuring that guests receive exceptional customer service and that the front desk operations run smoothly. **Responsibilities** * Supervise and train front desk staff to provide excellent customer service *...


  • Atlanta, Georgia, United States The Kimpton Sylvan Hotel Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at The Kimpton Sylvan Hotel. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences, efficient front office operations, and exceptional customer service.Key ResponsibilitiesGuest Services: Provide exceptional...


  • Atlanta, Georgia, United States Nobu Hotel Atlanta Full time

    Position OverviewNobu Hotel Atlanta is in search of a dedicated Front Office Manager who possesses exceptional leadership abilities and a passion for delivering unparalleled guest experiences. This role is crucial in ensuring that our Front Office Team operates efficiently and effectively within a high-end hospitality environment.Key ResponsibilitiesOversee...


  • Atlanta, Georgia, United States Nobu Hotel Atlanta Full time

    Position OverviewThe Front Office Manager at Nobu Hotel Atlanta plays a crucial role in ensuring the highest standards of guest service and operational excellence. This leadership position requires a seasoned hospitality professional who excels in managing front office operations while fostering a positive team environment.Key ResponsibilitiesGuest...


  • Atlanta, Georgia, United States Omni Hotels Full time

    Job DescriptionJob Title: Assistant Front Office Manager - Hotel OperationsJob Summary:We are seeking a highly motivated and experienced Assistant Front Office Manager to join our team at Omni Hotels. As a key member of our Front Office team, you will be responsible for ensuring maximum operating efficiency and providing exceptional guest experiences.Key...


  • Atlanta, Georgia, United States Nobu Hotel Atlanta Full time

    At Nobu Hotel Atlanta, we are in search of a **Front Office Supervisor** who possesses the skills to inspire and lead our Front Office Team. This role requires a **Hospitality Expert** with a proven track record in delivering outstanding customer service within a **Luxury Hotel** setting. The ideal candidate will exhibit strong leadership capabilities and...

  • Front Office Manager

    2 weeks ago


    Atlanta, Georgia, United States FORTH Atlanta Full time

    Job DescriptionFORTH Atlanta is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our luxury hospitality team, you will be responsible for ensuring exceptional guest experiences and driving hotel profitability.Key Responsibilities:Guest Service: Greet every guest with a smile and maintain eye contact,...


  • Atlanta, Georgia, United States DoubleTree Suites by Hilton Hotel Atlanta- Galleria Full time

    We are seeking a highly skilled and professional Hotel Front Desk Agent to provide exceptional service to our guests at the DoubleTree Suites by Hilton Hotel Atlanta-Galleria. As a key member of our team, you will be responsible for delivering a warm and welcoming experience to every guest, ensuring their stay with us is nothing short of exceptional.Key...


  • Atlanta, Georgia, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    Hotel Front Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Hotel Front Desk Manager to lead our front office team at Doubletree by Hilton Atlanta Perimeter Dunwoody. As a key member of our hotel team, you will be responsible for ensuring exceptional guest service, managing front desk operations, and supervising front office...


  • Atlanta, Georgia, United States DoubleTree Suites by Hilton Hotel Atlanta- Galleria Full time

    We're seeking a professional and courteous Hotel Front Desk Representative to provide exceptional service to our guests at the DoubleTree Suites by Hilton Hotel Atlanta-Galleria. As a key member of our team, you will be responsible for delivering a warm and welcoming experience to every guest, ensuring their stay with us is nothing short of...


  • Atlanta, Georgia, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    Hotel Front Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Hotel Front Desk Manager to lead our front office team at Doubletree by Hilton Atlanta Perimeter Dunwoody. As a key member of our hotel team, you will be responsible for ensuring exceptional guest service, managing the front desk operations, and supervising front office...


  • Atlanta, Georgia, United States Omni Hotels Full time

    Job Summary:We are seeking a highly skilled and experienced Front Office Manager to join our team at Omni Hotels. As a key member of our Front Office team, you will be responsible for ensuring maximum operating efficiency and providing exceptional guest service.Key Responsibilities:Guest Service: Ensure that all arriving and departing guests are treated with...


  • Atlanta, Georgia, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Omni Hotels. As a key member of our Front Office team, you will be responsible for ensuring maximum operating efficiency and providing exceptional guest experiences.Key ResponsibilitiesGuest Services: Ensure that all arriving and departing guests are treated...


  • Atlanta, Georgia, United States HEI Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at HEI Hotels & Resorts. As a key member of our hotel operations team, you will be responsible for managing the front office operations to achieve customer satisfaction, quality service, and compliance with corporate policies and procedures.Key...


  • Atlanta, Georgia, United States HEI Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at HEI Hotels & Resorts. As a key member of our hotel operations team, you will be responsible for managing the front office operations to achieve customer satisfaction, quality service, and compliance with corporate policies and procedures.Key...


  • Atlanta, Georgia, United States HEI Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at HEI Hotels & Resorts. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences, efficient operations, and exceptional customer service.Key ResponsibilitiesManage front office operations, including guest...


  • Atlanta, Georgia, United States HEI Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at HEI Hotels & Resorts. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our front desk, providing exceptional customer service, and maintaining the highest standards of quality and efficiency.Key...


  • Atlanta, Georgia, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to lead our team at Doubletree by Hilton Atlanta Perimeter Dunwoody. As a key member of our hotel's management team, you will be responsible for overseeing the front desk operations, supervising front office staff, and ensuring exceptional guest service.Key ResponsibilitiesGather...

  • Front Office Manager

    1 month ago


    Atlanta, Georgia, United States Atlanta Marriott NortheastEmory Area Full time

    Who this job will appeal toA Leader with a smile Someone who absolutely LOVES people and is seeking to join a company that LOVES their associatesWhat you will be doingIn this role you will assist the FOM manage the day to day operations and of the front office staff; schedule, plan, and develop and communicate departmental strategies and goals. Responsible...