Director of Operations

3 weeks ago

Holland, United States The Sports Facilities Companies Full time
Job DescriptionJob Description

DIRECTOR OF OPERATIONS- Holland Civic Center Place

Sports Facilities Management, LLC

LOCATION: Holland, MI

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: FULL-TIME (EXEMPT)

ABOUT THE COMPANY:

Holland Civic Center Place is an event, recreation, entertainment and community destination focused on improving the health and economic vitality of Holland, MI. You will be joining a service-minded team in an environment focused on fun, fulfillment and built to enrich the community.

Holland Civic Center Place is a member of The Sports Facilities Companies (SFC) which is the nation's leading resource for managing and developing sports, recreation, entertainment, and events facilities. We provide a highly collaborative and supportive culture for our team members. Together, we will carve a path in a hyper-growth industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has repeatedly been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented, and has a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Director of Operations will be responsible for the management of the operations of the facility including but not limited to: concert operations, venue maintenance, operational excellence, ticketing, sports tournaments, banquet and community events, safety, and risk management. The Director of Operations will also work closely with all other departments to effectively manage staff scheduling and training.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Directly aligning with the SFM Mission Statement and Core Values
  • Hiring, training and developing the Operations Team
  • Providing direct oversight & leadership to team members
  • Serving as an integral member of the Venue Leadership Committee
  • Overseeing concert, community event, and sports event execution including the admissions and seating processes, safe operations, high level of guest service, and community service.
  • Overseeing maintenance and cleanliness of the venue, including equipment storage and readiness, and setup and recovery for all events and programming.
  • Providing necessary operational support to every department when needed
  • Creating and developing relationships with user groups who produce events that align with the SFM Mission
  • Effectively managing the Operations Team budget year-over-year
  • Assisting with new Team member orientation
  • Providing valuable operational input during venue-wide scheduling decisions
  • Effectively managing the Emergency Action Plan
  • Effectively managing the security & parking operations for the entire property
  • Ensuring venue-wide safety, risk management and OSHA compliance
  • Taking a tremendous amount of pride in meeting the daily SFM Guest 1st standards
  • Serving as Manager-on-Duty (MOD) during scheduled shifts

THE IDEAL CANDIDATE HAS:

  • 8-10 years' experience and proven success in effectively managing a multi-faceted entertainment, sports, and/or events venue
  • Experience in managing staff scheduling and training
  • Experience and success in delivering excellent customer service, executing high operational standards, leadership, and promoting a positive environment
  • Action-oriented personality with a 'get it done' attitude and proficiency for efficiency
  • Proven ability to evaluate team member performance based on established KPI's
  • Proven ability to achieve goals in a fast-paced professional environment
  • Proven ability to liaise effectively with external user groups, 1099 contractors, and partner organizations

MINIMUM QUALIFICATIONS:

  • Bachelor's degree or the equivalent in relevant experience
  • Must have excellent interpersonal, problem-solving and negotiating skills
  • Must be a team player
  • Must have excellent verbal and written communication skills
  • Must have excellent computer skills, to include Word, Excel, PowerPoint, etc.
  • Must be able to work a flexible work schedule (e.g., nights, weekends, holidays and long hours)
  • Must possess current CPR / FIRST AID certifications or must be willing to obtain them within a specified timeframe
  • Prior responsibility in daily P&L management and budget oversight

WORKING CONDITIONS AND PHYSICAL DEMANDS:

  • Must be able to lift 50 pounds waist high
  • May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
  • This position requires work during the key events on the venue calendar which can vary from week to week, and includes nights and weekends depending on peak operations, and when coverage and operational leadership is most needed.
  • Will be required to operate a computer proficiently
  • Facility has intermittent noise





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