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Account Manager

2 months ago

Colorado Springs, United States Outreach, Inc. Full time
Job DescriptionJob DescriptionDescription:

JOB SUMMARY:

The core mission of the Account Manager (Outreach Specialist or OS) is to increase revenue from new and existing customers. This is an inbound/outbound sales position working with churches across the United States to help them do effective and efficient outreach and marketing through the products and services we offer on outreach.com.


ESSENTIAL DUTIES:

  • Increase account base sales by 7.5% over the previous year.
  • Create pipelines, execute outbound call campaigns, and close sales.
  • Make, develop, and maintain key customer relationships.
  • Utilizes sales and church ministry experience to build a book of business, manage named accounts effectively, and meet department sales objectives.
  • Ability to meet deadlines with sharp attention to detail.
  • Deliver excellent customer experiences.
  • Work with a strong focus on working through pipelines and internal processes.
  • Primary methods of customer contact are telephone, chat, and email.
  • Goal-driven environment that demands an energetic, positive attitude.
  • Patience is required with a high value on effective long-term relationship building, and a solid understanding of how churches operate.

OTHER DUTIES & RESPONSIBILITIES:

  • Ongoing interaction with colleagues, customers, and vendors more than 75% of the working day.
  • This is a goal-driven environment that demands an energetic, positive attitude.
Requirements:

JOB QUALIFICATIONS:

  • Supports company culture by a commitment to the Mission, Vision, and Core Values of Outreach, Inc.
  • Effective communication. Speak and write clearly and articulately without being verbose or talkative; maintain this in all forms of communication, including email and chat.
  • Organization and planning. Plan, organize, schedule, and budget efficiently and productively.
  • Ability to focus on critical priorities.
  • Attention to detail, not letting critical information slip through the cracks or derail projects.
  • Calm under pressure. Maintain stable performance when under heavy pressure.
  • Positive attitude and enthusiasm. Exhibits passion with a "can-do" attitude.
  • Maintain high standards. Expects personal and team performance to be the best.
  • Listening skills. Let others speak and seek to understand their point of view.
  • Persuasive communication. Able to convince others to pursue a course of action.

EDUCATION & EXPERIENCE:

  • 2-year degree preferred
  • B2B Sales Experience: 3 years

WORKING CONDITIONS:

  • Telephone and computer work comprises at least 75% of each working day.
  • A lively work environment with noisy colleagues talking in an open office setting.
  • Intermittent periods of stress are a few busy times throughout the year.
  • Fast-paced and highly productive environment, responding to customer requests and needs outside regular business hours.
  • Indoor office environment with controlled temperature environment.
  • Intermittent sitting, standing, and walking.

SALES COMPENSATION:

  • $12.56/hr Base plus 2% Commissions/$1M sales goal

COMPANY BENEFITS:

  • Two HSA Plans plus free membership of Direct Primary Care medical concierge service
  • Dental, Vision, $50K Term Life Insurance, LTD/STD
  • 401k Retirement Plan with match option
  • Flexible Spending Account (FSA)
  • Employee Assistance Program & Travel Assistance
  • Free Adventure Equipment Check-out Program
  • Profit Sharing when annual budget goals are met
  • Accrued Vacation: 9 Vacation Days & 1 Personal Day Off per year; 5 paid days of Parental Leave

SO WHY OUTREACH?
We have a mission and vision that is bigger than ourselves. It's not just a job-it's a calling. Outreach cares for our team with competitive company benefits, an employee benevolence fund, monthly team events, a free adventure equipment check-out program, and flexible work arrangements to fit any qualified individual. Our Company Reviews on Glassdoor and Indeed can give you more unbiased insight. As much as we want to be a great employer, we are a team engaged at work and need talented people who work wholeheartedly while exhibiting our Core Values: Integrity, Agility, Teamwork, Continuous Improvement, and Stewardship of the resources entrusted to them.
If this productivity-driven environment is a fit for you, learn more at www.outreach.com/careers.
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Outreach, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.