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Administrative Assistant

1 month ago

Madison, United States REAL - Yoo Realty Group Full time
Job DescriptionJob Description

We're looking for a professional, friendly administrative assistant. Your primary job will be to serve as the first point of contact with all clients, providing excellent customer service. Additional administrative duties include increasing productivity by creating and following office protocols, scheduling important appointments and/or travel arrangements, purchasing office supplies as needed, and assisting in marketing our brand online and at events. Job seekers should have superb organizational skills and love talking to people. Ready to join the team? Send in your application today

Compensation:

$20 hourly

Responsibilities:
  • Act as a point of contact for complaints or questions from customers and respond in a timely manner
  • Purchase office equipment when appropriate
  • Manage all paperwork in the office and create a process for team members to follow to ensure efficiency
  • Strengthen existing abilities and gain new ones by participating in training opportunities
  • Connect with our customer base and raise brand visibility by coordinating community events
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints 
  • Answer incoming calls on service questions, customer complaints, deadlines, and general customer inquiries
  • Purchase office supplies as needed
  • Assist in planning office events
  • Facilitate communication and strengthen the relationship between real estate agents and brokerage
  • Manage front desk Receptionist duties such as faxing, sorting mail, handling phone calls, and greeting clients in a professional manner
  • Prepare the office area by making it tidy for visitors and make sure all office supplies are stocked
  • Support real estate team with other duties as needed


Qualifications:
  • Display excellent written, problem-solving, and verbal communication skills
  • Navigates computer programs with ease to provide a quick front-desk experience for customers
  • History of being deadline-driven and extremely organized
  • High school diploma or GED required, some college experience preferred
  • Customer service, bookkeeping, or administrative experience is preferred
  • Excellent customer service and interpersonal skills
  • Exceptional attention to detail, time management, and multitasking skills
  • Excellent communication skills, and customer service skills
  • Ability to learn new technologies and assistant agents with those technologies
  • Act as a calming influence when agents or clients are under pressure
  • Sense of humor and enjoys working with people
  • Comfortable with Social Media


About Company

REAL - Yoo Realty Group provides the solution for focused and self-motivated agents. We have been the #1 team in Wisconsin for the past five years (based on the number of homes sold). Our team is focused and driven, while also filled with agents who love to have fun and help each other grow


This family-run brokerage is supported by a superb administrative staff who assist both agents and clients. If you are looking for a company with high standards of excellence, opportunities for advancement, and in-depth mentoring and training, please apply now