Retail Sales Administrative Assistant

2 months ago


Madison, United States Grand Appliance and TV Full time
Job DescriptionJob DescriptionJob description

Sales Administrative Assistant

Fitchburg, Wisconsin

Grand Appliance and TV specializes in providing customers with a customer-focused shopping experience in state-of-the-art showrooms featuring top quality brands. We are looking for smart, motivated individuals to be involved in all aspects of the sales process including post-delivery. The ideal person will be a self-starter with great interpersonal skills, both with our customers as well as our internal team. This person must be detail-oriented and project a positive welcoming attitude for existing and prospective customers.

Duties of the position include the following:

  • Scheduling of installations for both internal and external installers.
  • Scheduling of deliveries with customers, including verification of the delivery address.
  • Transferring and allocating product for deliveries in advance of the installation date.
  • Updating invoices with information about who and when the installation is coming.
  • Identifying any special instructions for delivery.
  • Notifying appropriate salespeople of any delivery issues.
  • Collecting payments for COD orders.
  • Set up service calls directly with appropriate services.
  • Verify service calls are completed in a timely manner.
  • Communicate with customer service on escalated issues.
  • Process quotes and orders as needed- ensure correct product and pricing are being utilized.
  • Assemble specifications with a detailed cover sheet, clearly identifying who is responsible for installation on each product.
  • Assist customers in the showroom as needed.
  • Additional tasks as needed.

Requirements:

  • Must be friendly and customer-centric with strong organizational skills.
  • Ability to locate information quickly via online searches.
  • Advanced proficiency in Excel, excellent organizational skills and the ability to multi-task are essential to this position.

Educational Requirement:
Associate Degree required; Bachelor’s Degree strongly preferred.

Benefits and Compensation:
Grand Appliance provides a competitive compensation and benefits package

Compensation:
Varies by experience.

Benefits:
Medical, Dental, VisionLife and AD&D Insurance
Short and Long-Term Disability Income Insurance
401(k) retirement plan with employer-matched contributions
Paid holidays, PTO and more.

About the company:
Grand Appliance & TV is a family-owned retailer, established over 88 years ago, with locations in Illinois, Wisconsin, Indianapolis, and Iowa. We strive to have customers for a lifetime through outstanding service at all levels and believe that every employee is an important part of the total customer experience. We offer challenging opportunities in a fun, family-style work environment.
Grand Appliance & TV is an equal opportunity employer.

Job Type: Full-time

Salary: $17.00 - $19.00 per hour

Benefits:


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance


Schedule:


  • 8 hour shift


Education:


  • Bachelor's (Preferred)


Experience:


  • Administrative: 1 year (Preferred)
  • Microsoft Excel: 1 year (Preferred)
  • Customer service: 1 year (Preferred)
  • Call center: 1 year (Preferred)


Work Location: In person


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