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Service Coordinator

2 months ago

Portland, United States Harder Mechanical Contractors Full time
Job DescriptionJob Description

Harder Mechanical is one of the nation’s largest mechanical contractors with an outstanding reputation for working safely, meeting tough schedules, and delivering quality projects. Based in Portland Oregon, we work primarily in the 11-western states with regional offices in Reno, NV, Phoenix, AZ, and Richmond, CA.

As a Service Coordinator, you will support the service department’s business operations at Harder Mechanical’s office in Portland, OR. Successful candidates will be well-versed in navigating a cloud-based dashboard for service work orders, materials orders, subcontracts, and preventative maintenance contracts and billing. In this position, you will also be responsible for supporting field service technicians and the service team in the fast-paced construction environment. This position is in the office and is not eligible for remote work. 

Successful projects do not complete themselves. Our team of curious and passionate people build on Harder's reputation every day through their actions. We offer professional development opportunities, industry-leading benefits, and the chance to work on projects that will change the built environment forever. Find out more at www.harder.com.

Service Coordinators at Harder perform the following daily tasks:

  • Assist field technicians with service proposals
  • Follow up with customers on proposals and provide feedback to field technicians and service team
  • Order materials for projects
  • Follow up with material orders and coordinate with field technicians and dispatch to get projects scheduled
  • Coordinate with field technicians to close out service work orders (hours, materials, PO’s) prior to invoicing
  • Write subcontracts, purchase orders, correspondence field questions, and job write-ups
  • Provide timely and constructive communication with staff and customers regarding project status and any concerns throughout all phases
  • Manage preventative maintenance contracts and renewal dates
  • Assist with dispatching, scheduling, and assigning work order service requests
  • Manage all email communications from customers and on behalf of the service department at Harder
  • Answers phone calls and support service staff when necessary.
  • Assist Service Department Manager in resolving customer billing problems and solve account receivables delinquency
  • Additional tasks as needed
What you will need to be successful in this role:
  • Comfortable being flexible and quickly adapting to changing conditions
  • Commitment to customer service and delivering a high-quality service
  • Passion for LEAN construction principles and innovation
  • Entrepreneurial drive to build something great and be excellent
  • Excellent time management and organizational skills
  • Strong attention to detail and problem-solving skills
  • Ability to communicate with various departments
  • Collaborative team player
Education/Experience:
  • 1-2 years in a similar role or administrative position
  • Basic understanding of mechanical, plumbing, and HVAC/R systems
  • Proficient in use of Microsoft Word, Excel, Outlook, and PowerPoint
  • Valid driver’s license
Benefits
  • Competitive salary
  • Comprehensive medical, dental, and vision benefits – 100% of employee premiums are paid by the company.
  • Generous retirement package includes: 10% retirement contribution made by the company and a company match up to 2% of your annual salary.
  • Profit sharing.
  • Discretionary annual bonus
  • Paid vacation and holidays
  • Harder University training and development, as well as other paid professional development opportunities
  • Team environment that promotes individual growth
HMC reserves the right to perform a drug screening and background check, as may be required, and this offer may be contingent on passing a drug screening and background check. 

This position is hourly. No recruiters. No phone calls, please.

About Harder
Harder Mechanical Contractors is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, genetic information, veteran status, or any other characteristic protected by federal, state or local nondiscrimination laws. Our hiring policy reflects and affirms Harder’s commitment to the principles of fair employment. Harder does not discriminate regarding the terms and conditions of employment based on any characteristic protected by federal, state or local nondiscrimination laws.

It is Harder’s policy to maintain a drug and alcohol-free work environment. Employment offers are conditional upon successfully passing a drug and alcohol test, background checks, reference checks, and as required by law, regardless of citizenship or national origin, documented proof of authorization to work in the United States.

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