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Nutritional Services Coordinator

2 months ago

Portland, Oregon, United States Emerging Health Full time
Job Description

As we expand our services, we are looking for a dedicated Enteral Coordinator to become a vital part of our expert team.

About Emerging Health

Emerging Health is a pharmacy and infusion center focused on delivering outstanding patient experiences and healthcare solutions. We provide private infusion suites and are committed to enhancing our reach across various communities.

Our Pharmacy

Our advanced specialty pharmacies offer infusion medications designed to treat complex or rare conditions. We aim to eliminate barriers to care while providing essential education, clinical support, and services that empower patients on their treatment journeys.

Working with Our Team

At Emerging Health, we prioritize industry expertise and innovative thinking. We believe in treating all patients and caregivers with compassion. Our dedicated team of pharmacists, nurses, and support staff work tirelessly to inspire hope and enhance the quality of life for our patients.

Join Us

Are you seeking a fulfilling career opportunity where you can truly make a difference? Consider leveraging your pharmacy experience in this elevated role.

As an Enteral Coordinator, your primary responsibility will be to assist enteral and parenteral nutrition patients by ensuring timely and accurate coordination of supplies and formulas. You will foster positive relationships with nutrition staff to optimize the effectiveness of our nutrition program.


Job Type: Full-time, hybrid
Pay Range: $20.07-$25.09, based on experience
Benefits:
  • Competitive compensation
  • Flexible paid time off and company holidays
  • Comprehensive medical, dental, vision, disability, and life insurance
  • 401(k) matching

Position Responsibilities:
  1. Handle incoming calls from referral sources to initiate or terminate enteral services.
  2. Address inquiries from patients, caregivers, and healthcare providers regarding enteral supply needs.
  3. Collaborate with clinical liaisons and discharge planners to coordinate care for prospective enteral patients.
  4. Verify insurance and benefit eligibility for all new referrals.
  5. Conduct monthly coverage verification for long-term Medicaid patients.
  6. Create and review Cost Disclosure/Advance Beneficiary Notices for Medicare patients and track signed forms.
  7. Generate benefits letters to inform patients of their financial responsibilities.
  8. Coordinate the scheduling and delivery of supplies.
  9. Monitor enteral nutrition monthly, addressing any issues or non-compliance with the appropriate staff member.
  10. Regularly review supply inventory and provide patients with necessary supplies according to established guidelines.
  11. Communicate with relevant staff regarding feeding pump requirements or issues.
  12. Ensure accurate tracking of nutrition therapy equipment and schedule annual maintenance for enteral pumps as required.
  13. Contact patients upon therapy completion to arrange for equipment pickup.
  14. Maintain current enteral orders, track expiration dates, and liaise with physicians for new or updated orders as necessary.
  15. Adhere to legal and ethical guidelines to protect patient confidentiality.

Required Skills:
  1. High school diploma or GED
  2. Experience in home infusion or home health
  3. Customer service experience
  4. Knowledge of insurance verification and reimbursement
  5. Ability to organize information and communicate effectively with patients and colleagues
  6. Strong oral and written communication skills
  7. Flexibility and effectiveness in a multidisciplinary team environment
  8. Familiarity with basic medical terminology
  9. Proficiency in Microsoft Office software
  10. Experience in enteral nutrition
  11. Experience in product ordering and delivery coordination
  12. Understanding of medical records and reimbursement for enteral therapies

Our Ideal Candidate:
  • Exhibits strong communication and interpersonal skills.
  • Demonstrates the ability to collaborate effectively within a team.
  • Possesses proficiency in standard workplace software and information management applications.
  • Has prior experience in an infusion pharmacy or healthcare setting.
  • Can navigate various computer applications efficiently.

Emerging Health is committed to providing equal employment opportunities for all qualified individuals, regardless of race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status, or any other status protected by law.