Guest Experience Manager

1 month ago

Hilton Head Island, United States RMC Resort Management Full time
Job DescriptionJob Description

RMC Resort Management in Hilton Head Island, SC is looking to hire 1 full-time Guest Experience Manager - Resort Supervisor to lead a small team and ensure guest satisfaction. Are you a people person with great customer service skills? Do you want to join a thriving, locally owned company? Are you looking for a career with opportunities for upward mobility? If so, please read on

This hospitality management position earns a competitive salary of $40,000 a year. We provide excellent benefits, including medical, dental, retirement, paid time off (PTO), a full family telemedicine plan, family travel discounts, and the opportunity to grow with our company. Additionally, we offer our Guest Experience Managers - Resort Supervisors a 401(k) with company match. If you're a natural leader who can provide amazing customer service, apply today

ABOUT RMC RESORT MANAGEMENT

We are a leading resort, management, and vacation rental company. Our experienced, hands-on team works with property owners or resorts who are looking for property management services and provides a comprehensive package that delivers unsurpassed performance. We embrace technology, but most importantly we value our partnerships with owners, resorts, and vacationing guests. We strive to create synergistic relationships with our clients as well as the communities where we do business.

In order to provide an outstanding vacation experience on Hilton Head Island, we employ creative and visionary people. We offer our employees diverse opportunities for career advancement and growth. In addition, we provide generous benefits and a number of incentives to let our team know how much we appreciate their contributions to our company and our guests.

A DAY IN THE LIFE OF A GUEST EXPERIENCE MANAGER - RESORT SUPERVISOR

As a Guest Experience Manager - Resort Supervisor, you have the important job of ensuring our guests have a wonderful time while visiting Hilton Head Island. You begin providing exceptional customer service long before each guest arrives, booking reservations and reaching out to clients prior to check-in. Whether you're communicating over the phone or via email, you're friendly and helpful, setting the tone for a great customer experience.

When guests arrive, you supervise the check-in process. As someone who is familiar with Beaufort County, you're a great resource for visitors who are curious about local events, activities, and restaurants. You ensure that guests know they can count on you to investigate and quickly resolve any issues that arise during their stay. You've established a good rapport with our vendors and maintenance team, and they find you pleasant to work with as you create and follow up on work orders.

You're proud to supervise a small team of amazing associates. They look to you for leadership and mentorship, and you set an admirable example of professionalism and integrity. Level-headed and flexible, you easily adapt to whatever challenges or adventures the day may bring. You love welcoming visitors to our beautiful island, and you feel great knowing that you helped make their vacation memorable

QUALIFICATIONS

  • 3+ years of experience in a supervisory role
  • 3+ years of customer service experience and/or experience in the hospitality industry
  • Proficiency with Microsoft Office Suite, including Outlook, Word, Teams, and Excel
  • Able to work full-time in Hilton Head, SC

Experience working with a hotel or vacation rental company would be a big plus Residency in Beaufort County is preferred, but we will consider all qualified candidates. Can you stay positive and professional as you adapt to changing needs? Do you have a warm personality and a talent for connecting with people? Can you motivate a team to provide amazing customer service? If yes, you might just be perfect for this hospitality management position

WORK SCHEDULE FOR A GUEST EXPERIENCE MANAGER - RESORT SUPERVISOR

This hospitality management position typically works from 8 am - 5 pm, with two shift options on Saturdays. Days off generally fall on weekdays; weekend shifts are required.

ARE YOU READY TO JOIN OUR HOSPITALITY MANAGEMENT TEAM?

If you feel that you would be right for this hospitality management job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you

Location: 29928



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