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Guest Services Representative

2 months ago

Hilton Head, South Carolina, United States Beachhousehhi Full time

Beach House Resort is in search of a dedicated and professional Front Desk Agent who possesses exceptional customer service skills and a strong ability to make effective decisions. The ideal candidate will have excellent administrative and interpersonal capabilities and will thrive in a vibrant beach environment.

Key Responsibilities:

  • Check in and process guests, ensuring room assignments are accurate.
  • Address and fulfill guest requests promptly.
  • Promote and upsell guest accommodations, resort amenities, and membership options.
  • Maintain clear communication with resort staff regarding room statuses and guest inquiries.
  • Handle phone inquiries and manage room bookings efficiently.
  • Process payments with precision and accuracy.
  • Explain billing procedures and resort policies to guests.
  • Provide recommendations for local attractions, dining, and shopping experiences.
  • Utilize customer service expertise to enhance guest satisfaction ratings.
  • Act as a Fun Ambassador for the Beach House experience.

Qualifications:

  • Availability for a flexible work schedule.
  • Demonstrated responsibility and accountability in previous roles.
  • Strong focus on customer service excellence.
  • Outstanding communication skills.
  • A positive attitude and a willingness to create enjoyable experiences.