Guest Service Professional

3 weeks ago

Hilton Head Island, United States Beachhousehhi Full time

Guest Services Guest Service Professionals are the first point of contact for guests staying at our resort. They provide guests with information about what services the hotel offers and how they can access various amenities. These Agents coordinate room reservations and confirm the details of a customer's visit prior to their stay. They maintain an up-to-date knowledge of room rates and housekeeping schedules, allowing them to provide prompt and accurate information to guests. Guest Service Professionals also coordinate payment and verify each customer's personal information to ensure they receive the services they paid for.

**Guest Service Professional Skills and Qualifications**

A successful Front Desk Agents will have various prerequisite skills and qualification, including:

* **Computer knowledge:** Basic knowledge of computers is required as a Hotel Front Desk Clerk. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings.

* **Communication:** Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Hotel clerks will use active listening skills to understand the individual needs of each customer. They will also use nonverbal skills to identify a guest's satisfaction or dissatisfaction with their stay.

* **Customer service:** Customer service skills are a requirement as a Hotel Front Desk Clerk. Front desk clerks work with guests when checking in, checking out and when guests request information from the front desk.

* **Problem-solving:** Guests will often come to the Hotel Front Desk Clerk with problems. The ability to identify and overcome a problem can be useful in the Hotel Front Desk Clerk role.

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