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Guest Services Representative
2 months ago
Job Category Rooms & Guest Services Operations
Schedule Part-Time
Position Type Non-Management
Company Information: This establishment is managed by an independent franchisee, Marriott Vacations Worldwide. The franchisee operates independently from Marriott International, Inc., controlling all employment policies and practices, including hiring, compensation, and benefits.
This role will be situated at a premier resort location.
Are you known for your exceptional customer service and ability to create personalized experiences for guests? Do you possess a keen eye for detail while managing multiple tasks? Is teamwork a value you hold dear?
If so, the Front Office at Marriott Vacations Worldwide could be the ideal environment for you. You will have the privilege of welcoming Owners and guests, showcasing our commitment to the well-being of our associates.
Key Responsibilities
Engage directly with Owners and guests from their arrival until departure. Your duties will encompass processing guest check-ins and check-outs, as well as providing insightful information about the resort and its surroundings, ensuring a tailored vacation experience for each guest.
Core Duties Include:
- Adhere to company policies and procedures; report any incidents or unsafe conditions to management; maintain a professional appearance.
- Welcome and acknowledge guests in accordance with company standards; proactively address service needs; assist guests with disabilities; express genuine gratitude to guests.
- Utilize clear and professional communication; answer calls with appropriate etiquette.
- Foster positive working relationships; collaborate with team members to achieve shared objectives; listen and respond to employee concerns.
- Comply with quality assurance standards.
- Stand, sit, or walk for extended periods.
- Handle objects weighing up to 10 pounds without assistance. Maintain a strong focus on customer service with a friendly demeanor.
- Be available for a flexible schedule, including evenings, weekends, and holidays.
- Perform additional reasonable duties as assigned by Supervisors.
Marriott Vacations Worldwide is an equal opportunity employer dedicated to fostering a diverse workforce and an inclusive culture.
Flexibility is essential, including availability on weekends and holidays.
