Marina Guest Experience Associate

1 week ago


Hilton Head, South Carolina, United States Palmetto Dunes Oceanfront Resort Full time
Marina Guest Experience Associate

We are seeking a highly motivated and customer-focused individual to join our team at Palmetto Dunes Oceanfront Resort as a Marina Guest Experience Associate. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting our company's mission to provide unforgettable experiences for our guests.

Key Responsibilities:
  • Provide Outstanding Customer Service: Ensure that all guests receive a memorable experience by providing prompt, friendly, and professional service.
  • Develop Customer Impact Stories: Share customer success stories with your team and management to reinforce our company's commitment to excellence.
  • Operate Cash Register Accurately: Handle cash and credit transactions with precision and accuracy.
  • Maintain a Professional Attitude and Appearance: Strive for complete customer satisfaction by maintaining a professional attitude and appearance at all times.
  • Maximize Sales Opportunities: Cross-sell profitable products to increase sales and revenue.
  • Assist with Rentals: Ensure a seamless experience for our guests by assisting with rentals from the Marina.
  • Monitor and Maintain Inventory: Monitor and maintain inventory levels, stocking merchandise as needed to meet customer demand.
  • Ensure Stock Rooms are Neat and Orderly: Adhere to our high standards by ensuring stock rooms are neat and orderly.
  • Conduct Regular Inspections: Conduct regular inspections of shops to maintain orderliness and neatness.
  • Support Loss Prevention Efforts: Support loss prevention efforts to maintain a secure and trustworthy environment.
  • Meet Performance Expectations: Meet performance expectations and take on additional responsibilities as assigned.
Requirements:
  • Previous Retail and Cash Handling Experience: Previous retail and cash handling experience is a plus.
  • Basic Understanding of Boats or Boating: A basic understanding of boats or boating is a plus.
  • Excellent Communication Skills: Demonstrate excellent communication skills, maintaining a professional appearance at all times.
  • Willingness to Perform Duties: Show a willingness to perform duties and adapt to changing situations.
  • Availability to Work: Availability to work afternoons and evenings is required.
Sensory, Physical, and Mental Requirements:
  • Lifting Ability: Ability to lift up to 20 pounds.
  • Long Periods of Standing: Long periods of standing may be required.


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