Marina Guest Experience Associate
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team at Palmetto Dunes Oceanfront Resort as a Marina Guest Experience Associate. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting our company's mission to provide unforgettable experiences for our guests.
Key Responsibilities:- Provide Outstanding Customer Service: Ensure that all guests receive a memorable experience by providing prompt, friendly, and professional service.
- Develop Customer Impact Stories: Share customer success stories with your team and management to reinforce our company's commitment to excellence.
- Operate Cash Register Accurately: Handle cash and credit transactions with precision and accuracy.
- Maintain a Professional Attitude and Appearance: Strive for complete customer satisfaction by maintaining a professional attitude and appearance at all times.
- Maximize Sales Opportunities: Cross-sell profitable products to increase sales and revenue.
- Assist with Rentals: Ensure a seamless experience for our guests by assisting with rentals from the Marina.
- Monitor and Maintain Inventory: Monitor and maintain inventory levels, stocking merchandise as needed to meet customer demand.
- Ensure Stock Rooms are Neat and Orderly: Adhere to our high standards by ensuring stock rooms are neat and orderly.
- Conduct Regular Inspections: Conduct regular inspections of shops to maintain orderliness and neatness.
- Support Loss Prevention Efforts: Support loss prevention efforts to maintain a secure and trustworthy environment.
- Meet Performance Expectations: Meet performance expectations and take on additional responsibilities as assigned.
- Previous Retail and Cash Handling Experience: Previous retail and cash handling experience is a plus.
- Basic Understanding of Boats or Boating: A basic understanding of boats or boating is a plus.
- Excellent Communication Skills: Demonstrate excellent communication skills, maintaining a professional appearance at all times.
- Willingness to Perform Duties: Show a willingness to perform duties and adapt to changing situations.
- Availability to Work: Availability to work afternoons and evenings is required.
- Lifting Ability: Ability to lift up to 20 pounds.
- Long Periods of Standing: Long periods of standing may be required.
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