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Guest Services Representative

2 months ago

Hilton Head, South Carolina, United States Marriott International Inc Full time
Position Overview
Job Category Rooms & Guest Services Operations
Schedule Part-Time
Position Type Non-Management

Company Overview: This establishment is managed by an independent franchisee, Marriott Vacations Worldwide. The franchisee operates independently from Marriott International, Inc., overseeing all aspects of employment policies and practices.

Role Summary: Are you passionate about delivering exceptional customer service and creating memorable experiences for guests? If you possess a keen eye for detail and thrive in a collaborative environment, this role may be ideal for you. As a Guest Services Representative, you will be the first point of contact for our Owners and guests, ensuring a warm welcome and seamless service throughout their stay.

Key Responsibilities:

  • Process guest arrivals and departures efficiently while providing personalized service.
  • Deliver accurate information regarding the resort and local attractions.
  • Maintain professionalism in appearance and conduct, adhering to company standards.
  • Foster positive relationships with guests and team members, addressing concerns promptly.
  • Comply with safety and quality assurance protocols.
  • Be available for a flexible work schedule, including evenings, weekends, and holidays.

Essential Skills:

  • Strong communication skills with a focus on customer service.
  • Ability to multitask and manage time effectively.
  • Physical capability to perform tasks such as lifting and moving objects up to 10 pounds.

Diversity Commitment: Marriott Vacations Worldwide is dedicated to fostering a diverse workforce and an inclusive culture.