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Director of Patient Outreach and Engagement

4 months ago

Nashville, United States Upperline Health Full time
Job DescriptionJob Description


 

ABOUT US

A Specialty Path to Good Health

Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

Triage is temporary.
Treatment is transformative.

Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs.

We put patients at the center of value-based care.
 

This is a hybrid position based out of the Nashville office. We will also consider remote applicants who currently reside in the following states: AL, CA, FL, GA, IL, IN, KY, MI, NC, NV, PA, TN, TX.
 

About the Director of Patient Outreach and Engagement
As the leader for patient outreach and engagement, you will report to the SVP of Population Health and spearhead the overarching strategy and implementation of patient outreach and engagement initiatives. Your focus will be on driving tailored campaigns and engagement programs designed to elevate patient activation, retention, clinical adherence, health equity, and education.

What you will do:

  • Oversee the day-to-day operations of the patient engagement team, including recruitment, training, and performance assessment.
  • Execute comprehensive patient-centered engagement strategies to ensure a seamless and positive experience throughout the outreach and engagement journey.
  • Develop and implement operational frameworks to optimize patient outreach and engagement effectiveness.
  • Translate deep patient insights into impactful and personalized campaigns to foster patient activation, education, and support.
  • Implement industry-leading call center practices to ensure efficient call handling and compliance with regulatory standards.
  • Establish and track innovative KPIs to gauge the success of patient engagement efforts and drive continuous improvement.
  • Utilize data-driven insights to guide decision-making and prioritize initiatives for the Patient Engagement teams.
  • Address patient inquiries and feedback to enhance overall patient satisfaction.

Required Skills & Competencies:

  • 5+ years of experience in patient engagement within a healthcare environment.
  • A genuine passion for empowering patients, particularly within the Medicare population, to take a proactive role in their healthcare journey.
  • Exceptional communication skills, both verbal and written, with the ability to effectively engage with patients, families, and stakeholders.
  • Proficiency in multi-modal patient outreach and engagement platforms, including phone, SMS text, and email.
  • Strong understanding of healthcare operations, clinical workflows, and patient engagement strategies.
  • Proven track record of developing key performance metrics and achieving targets in a dynamic environment.
  • Adaptability to evolving healthcare landscapes and patient demographics.
  • Collaborative mindset with the ability to drive customer-centric initiatives cross-functionally.
  • Self-motivated and capable of thriving in a fast-paced, high-growth environment.


BENEFITS
Comprehensive benefit options include medical, dental and vision, 401(k), and PTO.

COMPENSATION
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-Time

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