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Family Engagement Associate

3 months ago

Nashville, United States LEAD Public Schools Full time
Job DescriptionJob Description

JOB TITLE: Family Engagement Associate

REPORTS TO: Director of Enrollment and Family Engagement

JOB GOAL: Central to the role of Family Engagement Associate is the successful recruitment of our new students and families, while also executing activities to on-board and engage our families, new and returning, with LEAD Public Schools. Similarly, this role functions as a key member of the Network Engagement Team in working on network engagement initiates while working collaboratively with the Family and Community Engagement coordinators who manage all family and community engagement activities for our network of campuses.

  • Primary Goal: Support the on-going recruitment, enrollment, and family engagement efforts for LEAD Public Schools.
  • Secondary Goal: Supporting our network customer service and experience initiatives: including family engagement activities to ensure family retention and customer satisfaction. This is accomplished through meaningful family and community engagement, community resource cultivation, and enhanced customer service initiatives.

MAJOR PERFORMANCE RESPONSIBILITIES AND DUTIES:

Student Recruitment/On-Boarding Support:

  • Serve as a key contributor to LEAD’s recruitment efforts via community engagement - canvassing, flyering, and event attendance.
  • Understand and support the recruitment and on-boarding activities relating to our LEAD Public Schools successfully hitting its enrollment targets as designated by the Director of Enrollment and Family Engagement. These activities include community engagement, canvassing, community events, open houses, and flyering.
  • Serve as a network point of contact for supporting families through our LEAD Public Schools enrollment process. (Application, Acceptance, Registration, Re-Registration) *also understanding the difference and supporting our multiple processes between our authorizers.
  • Work collaboratively with the Manager of Family Engagement and Customer Experience to tell the LEAD story through our various marketing and communications platforms as a part of our recruitment and community engagement efforts.

Customer Experience

  • Support highly successful events for current and prospective students and their families throughout the year.
  • Provide translation support where applicable and appropriate to support our network value proposition, customer experience work, translation, and interpretation needs based on our key demographics.
  • Facilitate stakeholder engagement through family engagement, event management and facilitation, and relationship building to inform our customer experience work and network wide family engagement strategy.
  • Support the network’s goal to remove barriers to experiencing the LEAD Experience - these barriers—such as a lack of time, childcare needs, lack of family engagement opportunities considering their lived experience, and negative perceptions about school and staff.

Community Engagement

  • Work with the Director of Enrollment and Family Engagement to maintain and evaluate our geographic priority areas for engagement efforts, which would include our feeder school outreach.
  • Work collaboratively with School LEADership, Counselors, and the Director of Enrollment and Family Engagement to identify 2-3 key community partners.
  • Source resources and partnerships to support LEAD’s continued efforts of differentiation.
  • Develop strong relationships with community partners and bring those organizations into the school to provide complementary services based on student and campus need.
  • Serve as a liaison between LEAD Public Schools and the greater Nashville community while representing LEAD at community events.

QUALIFICATIONS/REQUIREMENTS:

Education: High School Diploma or equivalency

Required Skills:

  • Strong project management, organizational and time management skills and meticulous attention to detail.
  • Ability to quickly build trust with parents, students, and family members.
  • Outstanding customer service skills and ability to communicate effectively with people of various racial, ethnic, age, and income levels.
  • Ability to establish and maintain effective interpersonal relationships at all organizational levels, and with the public.
  • Strong analytical and critical thinking skills as well as a high degree of initiative, maturity, integrity, and good judgment.
  • Strong computer skills including high proficiency with Microsoft Office or similar applications. Preference for extensive mail-merge experience, strong Excel skills, and moderate graphic design experience (Adobe or related).

Preferred Skills: Multilingual ability with a preference for fluency in Spanish and/or Arabic.

Preferred Experience: At least two years of experience preferred in the following areas:

  • Family Recruitment
  • Family Engagement
  • Community Engagement
  • Student Support
  • Front Office Management
  • Customer Service
  • Translation Support

Other Qualifications or Characteristics:

  • Flexibility to lead and attend initiatives and events on evenings and weekends.
  • Ability to build trust and drive change by forming good relationships with staff.
  • Self-starter who sets high goals; is comfortable dealing with ambiguity and can handle multiple projects at once.
  • Belief in LEAD’s mission of doing “Whatever It Takes” to graduate 100% of our students and help them gain acceptance into a four-year College or University