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Hospital-Based Outreach and Referral Specialist
2 months ago
Alive Hospice is seeking a skilled Hospice Clinical Liaison to join our team. As a key member of our healthcare team, you will be responsible for hospital-based outreach, referral management, and growth in admission volume.
Key Responsibilities- Develop and Maintain Relationships: Collaborate with clinical leadership and teams to identify and nurture potential referral sources and other health-related groups for education and outreach.
- Provide Exceptional Customer Service: Exhibit superior customer service and critical thinking skills at all times.
- Facilitate Admissions: Collaborate with medical community and/or patients and families to facilitate and promote eligible hospice admissions.
- Manage Referral Partnerships: Work with referral partners within the hospital to identify and facilitate admissions of patients eligible for GIP level of care in the hospital or in Alive's IPU.
- Coordinate Patient Discharge: Manage patient discharge from the hospital and the admission process from the hospital to home, IPU, or long-term care facilities.
- Track Referral Sources: Coordinate tracking of referral sources, assessment of utilization of Alive Hospice services, and preparation of relationship activity.
- Manage Relationships with Skilled Nursing Facilities: Manage relationships with contracted skilled nursing facilities and long-term care facilities.
- Self-Direct Work: Self-direct work with little supervision.
- Coordinate Educational Presentations: Coordinate educational presentations and in-services.
- Manage Resources: Demonstrate good resource management and recognize the implications of cost in relation to agency budget.
- Document Daily Activities: Document daily within the EMR and CRM.
- Conduct On-Site Data Gathering: Conduct on-site data gathering within scope of practice to identify needs and provide support to prospective patients, families, and referral sources.
- Communicate with Healthcare Providers: Communicate with physicians, medical directors, and other healthcare providers regarding patient evaluation and response to plan of care.
- Complete Admission Documentation: Complete required admission documentation within scope of practice.
- Provide Interventions: Provide and/or facilitate appropriate interventions during complex patient referral and admission process.
- Education and Experience: Registered Nurse with five years of healthcare experience, hospice sales and marketing experience preferred.
- Certifications and Licenses: Current Tennessee or compact RN license, current and valid Tennessee driver's license, and automobile insurance as required by Tennessee State Law.